Quote of the day..ROCKET SURGERY!

[darkrose.livejournal.com]

"This is not rocket surgery. If you can not, or will not help me, I'm sure the Florida AG, Consumer Complaints Office would like to know about it."

- Customer who is pissed off about our registration process.

Why do they think we're going to jump to help them when they threaten to whine to consumer groups or the Attorney General? I'm sure those places would love to know that the customer happily used the software for two years before we provided him step-by-step reinstall instructions that he failed to follow.

Ticket systems are nice for those kind of things. :)

"rocket surgery". That made me smile on an otherwise disaster of a day (vacation starts on Saturday morning, so I'm "paying" for my time off with idiotic issues that really just irritate the snot out of me).

I think Mr. Customer needs some "brain science"

(no subject)

[greatblondino.livejournal.com]

I run Microsoft server apps at work - Windows, SQL, Exchange, CRM etc. A few weeks ago, one of my backup programs started kicking up errors. Symantec told me I needed a patch from Microsoft. So, I go look for the patch (you have to specially request it), but it's only valid for US English and doesn't work in UK. Bollocks.

So I try to call MS support, except I need my support ID. Ok, I'll log into the licensing portal and get the code from there... except the page that supposedly tells me the ID is broken. So I call the support team for that website and they say it's broken for them too, but be patient and it'll be fixed 'cos their technical guys are working on it. A week, two weeks - and it's still broken. Three weeks and the link to the page disappears.

So I can't call MS support for my real problem because I can't get my support ID because the site that tells me it is broken and the support team for that site can't get it either 'cos their tech support can't fix it, then it just vanishes.

Lame.