Quote of the day..ROCKET SURGERY!

[darkrose.livejournal.com]

"This is not rocket surgery. If you can not, or will not help me, I'm sure the Florida AG, Consumer Complaints Office would like to know about it."

- Customer who is pissed off about our registration process.

Why do they think we're going to jump to help them when they threaten to whine to consumer groups or the Attorney General? I'm sure those places would love to know that the customer happily used the software for two years before we provided him step-by-step reinstall instructions that he failed to follow.

Ticket systems are nice for those kind of things. :)

"rocket surgery". That made me smile on an otherwise disaster of a day (vacation starts on Saturday morning, so I'm "paying" for my time off with idiotic issues that really just irritate the snot out of me).

I think Mr. Customer needs some "brain science"

Comments

[erunamiryene.livejournal.com]

"Rocket surgery" ... just ... wow. I wouldn't have been able to NOT laugh at that point. XD

[bitterfun.livejournal.com]

Neither would I, considering it's used as an insult to the tech and not a fault of the customer's intelligence.

[kitschicat.livejournal.com]

Oh that is priceless! Rocket science...bwhahahahaha!

[kitschicat.livejournal.com]

*snortlaugh* SEE I CANNOT EVEN MANAGE TO TYPE THAT COMBINATION OF WORDS IT IS SO RIDICULOUS. ;)

[bitterfun.livejournal.com]

Of course, the customer might have said it on purpose...

[ptstech.livejournal.com]

I agree, that is some awesome, epic fail right there.

[kitschicat.livejournal.com]

Yeah, well, this is what happens when I try to post comments and deal with user issues simultaneously...rote memory of common word combinations. :P

[bitterfun.livejournal.com]

Actually, using the term "rocket surgery" is calling you an idiot and used in mockery. I've used it on several occasions. It's saying that it's neither rocket science nor brain surgery and combined in a way that implies your current efforts, while usually done by someone intelligent, have been convoluted into retardation.

I'm kind of ashamed my fellow techs missed the subtlety.

[phrogg.livejournal.com]

Point.

I've been using this one for a number of years myself.

It's still funny to hear, though.

[samldanach.livejournal.com]

Did the term "rocket surgery" first get used in that Eggo Syrup commercial? That's the first place I heard it.

[dr-zira.livejournal.com]

I drop "rocket surgery" into conversation at least once every three days.

Also, I HATE consumer groups. But, I work for a Telco, so if someone reports something to the PUC or BBB or whatever, it goes something like this...

Regulatory Group "ZOMG freak out!" =>
manager of the department "ZOMG freak out!" =>
supervisors "ZOMG freak out" =>
a lead (usually me) "WTF, how can they file a complaint with the state about their intermittent internet connection, if they have NEVER called in about it before???... no tickets... no notes on the account... no nothing. I call shenanigans." or "How can they report email trouble to the PUC?!?! Last time I checked, email was NOT considered a public utility. I call shenanigans."

[insaneqt3-14159.livejournal.com]

While obviously misused by your customer in this case, the rocket surgery is used in some circles as mocking people who can't do something simple. Its supposed to sound ridiculous.