EULA much?

[fuego.livejournal.com]

No...it's only all over the box, the website, the installer, the....

"I bought this program thinking that was it. Now you tell me I have to renew and thats bull puckie! I feel that was wrong. It never said on the box I had to renew it once a year."

I don't talk to end users much...

[liber-cogito.livejournal.com]

But its rarely this fun when I do.

[Large organization support for a large computer manufac. that will not be named.] Mostly, I talk to IT departments and help desks.


"Thank you for calling $Company, my name is $Name, how can I help you?"
"I have a problem."
"Okay..."
"Its kind of embarrassing."
"Alright, what can I do for you?"
"Well, its really embarrassing. You have to promise not to laugh."
"Okay."
"No, really, you have to promise."
"Fine. I promise not to laugh."
"Okay. I was squatting over my computer, and I got my balls stuck in the CD drive."
[Second person starts laughing in the background...we have no clear policy on prank calls.]
"Well Sir, 911 would have been a better number to call."
"No, no! I'm fine, really! I just need to know how to open it. It won't open."
"Alright Sir, do you have a paper clip or a safety pin handy?"
"No."
"Okay. Above the eject button is a tiny hole. If you stick a paper clip, a pin, the tip of a pen maybe, the drive will manually eject."
"All I have is my penis, and it won't fit."

This goes on for a few more minutes. I never once drop my sweet as honey tone. When I ask to place him on hold to explore other options, he thanks me and hangs up.

Writing the casenotes was amazing.

Bored, pre-holiday fun

[toxico.livejournal.com]

We received a shipment of computers to be imaged today. Since the guy on the help desk who took over the imaging is way behind, ( I decided to have some fun with his desk and the computers. )

my first venture into community posting..

[azaezelya.livejournal.com]

Hello all. After my friends poking at me and telling me to come over here, I've joined up to share some of my work stories. I could make the obligatory, "OMG I'm a n00b to your group, plz don't flame me!!!11" - but then I'd sound like the people I get on my phone every day, now wouldn't I?

None the less, I'm obviously a phone-jockey, or nanny for the braindead, drooling masses that wake up one day and decide to register domains, setup websites or even go as far as buying a dedicated server when they have no business being let out of their padded rooms. I hail from the frying pan that is Phoenix, AZ...and my employer..well, they're pretty known, but of course can stay nameless.

I've got several posts I've made in my personal LJ, so I'll post some of those here. I'll start with the latest one I made, that brought on another round of "GO JOIN AND POST NOW!!" from my friends. This was my entry of short calls that I posted in lieu of making a post of some of the longer stories I've got in my arsenal just waiting to be written out.

Without further rambling:

( Short encounters...with the stupid kind. (Cut for length and my usual course language.) )