Email, keyboards and getting "hacked".

[phrogg.livejournal.com]

Just a couple snippets from conversations i had today with a few customers. I found them rather annoying at the time, but looking back, i just have to kind of chuckle...

( Technical Support in Three Acts... )

AUGH

[wyldthyng.livejournal.com]

Dorkwad:

I work for a CELLPHONE and MOBILE COMPUTING provider. The fact that your aircard connects to the Net means my job is pretty much done. I'm *not* responsible for importing your email from GMail to Outlook. That's Microsoft's (or GMail's - they might see fit to help you if you quit pantybunching. eh?). I see you talked to $Agent and HE told you we don't support this. So why would you then listen to someone who has nothing to do with us, and call us back AGAIN to get help with the SAME QUESTION?!

And then you bitch at me for "not helping you" because you refuse to provide me verification information. Round of applause for you, wee-nner. The fact that you started your account YESTERDAY should mean you're even MORE likely to remember your PINcode, not less. I was kind enough to give you a website address that spells out the instructions for you, because you're apparently not smart enough to TYPE THE QUESTION INTO GOOGLE like the last agent suggested. Here's hoping you can follow the clear, concise instructions on the site.

I hope your computer gets a virus. No, wait, you'd blame us for that too. Would "piss off" suffice, then?

Sincerely,
Really Freaking Sick Of This

Common sense...

[awarrenfells.livejournal.com]

Customer lives on a walnut tree plantation.
Customer signs up for wireless internet service....
Customer is informed that in 2 years, when trees mature, she will likely lose service, as line of sight is the only reason she is getting service, as she lives outside of our coverage area.  This is also mentioned in notes.....

2 Years Later.

Customer: "I would like to know why I can't get any signal for my internet...."

Here's your sign.

Ah... common sense, how I miss thee.

Who's fault is it you're such a dumb ass?

[geekgrrl-ca.livejournal.com]

If you do a warranty exchange and we send you replacement product and tell you that you have to give us your credit card for collateral in case you don't send back the defective unit what makes you think that this doesn't (and shouldn't) apply to you?  

Yes you authorized these charges when you gave us your card, expiry and pin number.  calling your cc won't help. 
Sending your product to our competition does not count as sending it back to us.  We didn't tell you to send it there, and it's not UPS's fault either. the name of our company is printed on the waybills.  

And yes you got notified that you would be charged, we send out 3 emails, one when we ship, another 15 days after you receive the product and again at 30 days when the charge goes through.  

And this was 2 months ago and you're just calling now?   Call the company that you sent the product to, hopefully they will send it back.   

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