dear "doctor"...

[falnfenix]

no, i can't make the network in your area work. we don't control it. no, i'm not lazy or sleeping on the job, our department doesn't control it. no, i'm not slacking off on my job. yes, i had just called them before you called us, and they said it hadn't been working. sure, i'll happily give you their number. yes, i'm aware it's my job to be a liaison between you and... (customer hangs up)

hanging up on me, then calling back and cursing at me and claiming i lied (when they had fixed it while i was on the phone being berated by you the first time around), only aggravates YOUR situation, as you will be reported. again. for the...what, 5th time in a year?

no love, hope you stick yourself and have a panic attack (or just yank that pole out of your ass),

_falnfenix_

I guess it seemed like a good idea at the time ..

[lihan161051.livejournal.com]

Computer and an IP-networked device it's supposed to be able to communicate with, on a home LAN, can't talk to each other. Pretty quickly becomes apparent that they're both on completely different subnets, which means there's an extra router in the woodpile somewhere. No problem.

Well ..

DSL modem/router combo, a wireless router in the living room, a wired VPN router in the bedroom/office (for his wife's work, and it's locked down to where he can't configure it), and then, to get wireless Internet in the bedroom, *another* wireless router in there, connected to the VPN router. (There may have been more, I lost count, and interest, at four, because anything more would just be .. more ..)

Doesn't see what's wrong with this picture, because everything can connect to the Internet, right? ::headdesk::

Oh, and the wireless router he wants to connect these two together on, to get them on the same subnet so they can actually communicate locally and do what he bought them for? That one has only one LAN port. D'0h!!

It took way too long to explain why he either needs to get a switch to expand the router he wants to use, or take a good long look at his LAN design and start making hard choices about what to put into bridge mode. Long enough that I didn't bother telling him how to do it right, because I'd have been chasing my tail with him the rest of the day. *X|

You I.T. You Make Laptop Go...

[ptstech.livejournal.com]

(x-posted to my LJ)

Proof that just because someone is smart in ONE area, doesn't imply competence in others...

Cast:

E1: Engineer the first. Newbie.
E2: Engineer the second. NOT a newbie, and really should know better.
ME: Well, you know...
BB: New IT Dir type - didn't have a feel for what he was going to be like. Until now.

( And now, on with the show... )

Turns out the request was legitimate, but really? If I had walked up to her and asked for her car for three weeks for testing in another state for testing by someone other than me, would she have been so nonchalant about it?

Head. Desk.

[syberghost.livejournal.com]

Announcement: we are upgrading from Crystal Enterprise to Business Objects XI this release for several reasons, the most important of which is Business Objects will no longer be supporting our version of Crystal in the near future.

Question from developer: "So, if they don't support it anymore, who supports it now?"


So you see, your honor, it was self-defense.

*sigh*

[darkrose.livejournal.com]

Hey $boss,

1. No you don't need to get involved, because I don't want to waste 30 minutes explaining to you why Sendmail can't delete headers it didn't write without a milter or procmail.

2. When you replaced your Windoze box, the problem with the extra line in the headers started showing up. Knowing that I can't delete headers already appended to the e-mail with the software that has been installed on the server, and using the configuration that we have used for FIVE YEARS to send out your spam..I mean "newsletters" to our poor customers, don't you think basic logic would dictate that something was missed in the config for the Windoze box, not my Linux box?

Reiteration:
Windoze: Server gets replaced, header starts reporting received line.
Linux: Same config that worked for 5 years. Nothing's changed.

..and somehow this is some problem with the Linux server?

3. This all being said, this is why you are in management, not in a technical position. Now go stand over the Windoze admin and whisper in his ear that he needs to set up masquerading. Bye.

~Darkrose

(no subject)

[dr-atheist.livejournal.com]

Helldesk ticket comes in, simple password reset. I check the account, see that it's locked out, unlock it and then phone the user before changing her password.
User is a senior manager.
Me: Hi, is this X? I'm calling from $tech_dept; I understand you need your windows password resetting.
user: what's windows?
Me: *Stalls* ummm Microsoft windows?
User: I'm not sure what that is, but I can't log onto $internal system.
Me: ok, we don't support $internal system *throws things at sniggering minion who has picked up on the conversation*, but I can pass you onto the team that does....are you sure? Your windows account was locked out, were you having issues with it?
User: No, I'm not sure what you mean.
Me: Ok, just before you go, are you logged into your computer now?
User: Yes.
Me: Good, ok, bye *puts phone down and backs away from the converstaion*

Thank god I phone to confirm password resets before changing passwords. I'd hate to have had to talk her through logging out of a computer system she is entirely unaware of!


/EDIT
Helldesk ticket reply, from requestor ($users co-worker)
$user is incorrect it is her windows password that requires reset.

She just uses $internal_app more than any other application and just uses that to refer to the whole system and doesn't differentiate between $internal app and $other_internal_app etc.

The confusion mainly arises because we have access via remote desktop connection rather than being physically attached to the network.

Any problems please let me know

I want to cry.