Argh...

[amynnah.livejournal.com]

I don't know what it is in the air today... maybe it's the mini-icestorm we had last night. Maybe it's the fact it was 65 one day this week, and plunged to 25 a day later. But either way, had some doozies today from the users/customers/people we support.

Recap: I work Helpdesk for a hospital. Level 0 support.

( I'm computer illiterate! I don't know how to right click! )

( I WANT MY RADIO!11!11!11!!!!FOAM!!1!! )

( Hey it works! But I'm still calling you guys! )

Oh, before I get jumped on by the person on here that makes my teeth hurt, no, we are not rude to our end users. We know they help us out with job security, and we actually enjoy our jobs. These calls were more, "BUH!?" than anything. I took the first and third call, the second one was a call from one of my Helpdesk co-workers.

we're in the web-hosting game

[lavabeast.livejournal.com]

Absolutely PRICELESS conversation between my supervisor and a rep. from another company on the phone. Of course, I only got my super's side:

Hey, I'm calling on behalf of a mutual client. They are using your merchant services, and our hosting services. They say our Apache version is not high enough to support your merchant services. What version of Apache do you need?

(pause)

No. I'm not a client. I am calling on behalf of a client. I dont have a merchant ID or password. I'm just dealing with the hardware.

(pause)

No, hardware. I am not the client. I am not their web designer. I just deal with the hardware, the computers. Our current version of Apache is not compatible with your merchant services. What version of Apache is the minimum requirement?

(pause)

Uh, okay. I dont really see how it's a security risk. I'm not asking for any account information. I dont care about their account, I dont need the merchant ID or password. I just need to know about the hardware.

So then they put him on hold forever, and then a 'tier 3' representative gets back to him and is just like "LOL I DONT KNOW WHAT APACHE IS. I CANT GIVE YOU THAT INFO. BYE".

You dont know what Apache is, when you're providing merchant services that require a certain version of it?