(no subject)

[bekscilla.livejournal.com]

I was talking to one of the n00bs at work, and mentioned one of the classic cases that we have on our desk.

We have a system where users can fill in a form, and it automatically logs the job. *This* case is why I hate that bloody form.

It should be noted, this guy has complained of 15 minute wait times, and when we've checked the phone logs, the longest wait period for the day was under 3 minutes.

I have had to wait on the phone an unreasonably long time the last two times I have rung the help desk. So there are two parts to this case.1. If there are too many calls for the agents/specialists on the help desk, why not get some more ?2. The time spent waiting seems even longer than it is because of the absolutely diabolically awful hippity hoppity muzak you have one the phone while waiting. It is the worst I have ever heard. Almost anything would be better - Mongolian throat singing, or Harlem ghetto rap, or twelve tone atonal, or even modern jazz. If it is a device to make sure that people don't stay on the phone too long, it almost worked, I very nearly hung up because I couldn't take it any more.It is really awful.

eep.

[wxgeek.livejournal.com]

Customer calls in not knowing the password to his account.

Someone (the wife) apparently changed the password to 'cheater'.

eep.

Argh.

[wxgeek.livejournal.com]

Issue: Cannot access internet, modem is locked because ,
Resolution: Re-enable modem so customer can access.

I wanted so badly to respond to this with "Fixed issue by ,"

(no subject)

[irishmasms.livejournal.com]

Windows Vista dragging your expensive, multi-core PC to its knees? Microsoft say: "Why not remove those troublesome, extraneous utilities such as your virus killer?"
http://windowshelp.microsoft.com/Windows/en-US/help/83EC0FFE-EE04-4D53-8B87-25D1F05C954E1033.mspx

[face palm]