WTF are you talking about??

[the-ninja-style.livejournal.com]

Tech: Hi I was wondering if my job is on the reject list?
Me: What do you mean?
Tech: Well I got this phone installed and provisioned but I don't have dialtone.
Me: It shows completed
Tech: I haven't closed the job yet
Me: The phone shows completed, it's fine.
Tech: Oh. Well I had a job that was rejected yesterday.
Me: ... and?
Tech: I just think this one is.
Me: It's not.
Tech: Are you sure?
Me: Yes.
Tech: Because I think it is.
Me: I'm looking RIGHT AT IT. ITS NOT.
Tech: Can you check again??
Me: No. It hasn't changed.
Tech: Well then why don't I have a dialtone?
Me: Are lights one and two blinking?
Tech: No.
Me: What lights are?
Tech: I don't know.
Me: Then I don't know how to do your job for you.

Seriously sometimes I wish I could spend most of my day trying to get someone else to do my job like half our techs, it would make things easier!