WTF are you talking about??

[the-ninja-style.livejournal.com]

Tech: Hi I was wondering if my job is on the reject list?
Me: What do you mean?
Tech: Well I got this phone installed and provisioned but I don't have dialtone.
Me: It shows completed
Tech: I haven't closed the job yet
Me: The phone shows completed, it's fine.
Tech: Oh. Well I had a job that was rejected yesterday.
Me: ... and?
Tech: I just think this one is.
Me: It's not.
Tech: Are you sure?
Me: Yes.
Tech: Because I think it is.
Me: I'm looking RIGHT AT IT. ITS NOT.
Tech: Can you check again??
Me: No. It hasn't changed.
Tech: Well then why don't I have a dialtone?
Me: Are lights one and two blinking?
Tech: No.
Me: What lights are?
Tech: I don't know.
Me: Then I don't know how to do your job for you.

Seriously sometimes I wish I could spend most of my day trying to get someone else to do my job like half our techs, it would make things easier!

Comments

[canray.livejournal.com]

That's one part I hated about the Wireless Networks I had to support.

We were supposed to send out Field Techs that are "Trained in Wireless Networks".

But seeing as most Field Techs are Monkeys stolen from testing laboratories, shaved, and then sent out into the world, this almost never happens.

So, due to that, we *WERE* expected to tell them how to do their job. :-S Which, of course, they abused.

I had a tendency of asking them how much they were making on that job. Then informed them they were overpaid, and told them how to do it.

I had only two legit calls, one was due to interference that we couldn't figure out until he pulled out his Radio (It was a Baby Monitor in the next apartment over), and a Windows ME Laptop with a USB Wireless Dongle, which gives everyone problems (And that tech freely admitted that he was only trained on WinXP and OSX.).

[skylion.livejournal.com]

If only those guys out in the field had a reboot function, eh?

[gilmoure.livejournal.com]

I work at Level One help desk. We're triage. We'll give it a 20 minute best effort (we have no access to any admin accounts, can't log in to anything and have no network tools, other than ping) and then it's on to Level Two. Now level two's handle stuff over the phone and also go out and plug stuff back in (Are all the cables in? Customer: "Yes, I've checked them three times.). The level 2's, when they get stuck are supposed to work with their team leads and then on up to Level 3.

At least once a week, I get a level 2 calling in, asking what the admin password is, asking when the last time the customer logged in, etc. WTF?

[karopanda.livejournal.com]

Aha, reminds me of one of my coworkers who forgets how to log into our phone system every morning... "Does this phone not work?" "Nope, just you."