yeah - you do that!

[ebtb.livejournal.com]

Subject: YOU

Is that how you produce your business when an account expires....start sending popups? YOUR FIRED and cmplaints along with logs are on there way to the proper authority!!!

Um. Ok. And what authority would that be...? Obviously, they didn't purchase a spell checker from us.

I know why, it's because I'm a woman!

[angelofastheny.livejournal.com]

Back story: I work for a medium sized university, doing very basic tech support. I help you change your password, I help you set up personal folders on the network, and I help you figure out Office programs.

For the first time since I've been here (for over a year and a half), I just had an asshat make me cry. He came in and my supervisor ducked! I was sitting here at the front desk, calming munching on my raisin bread and the second he walked in, my feelers went up. He asked to talk to someone about e-mails that he doesn't want coming to him (AKA spam) and some other questions. Now for the record, we're currently blocking about 80% of incoming mail and trying the best we can to stop spammers from getting in. Incoming mail people want is actually getting assigned higher spams scores and so the x-spam-score system isn't exactly as effective as one would want it to be, but it's all we've got. I sat back and my super's desk for 10 minutes while we struggled to print out the clearest document we've got on how to set up rules in Outlook for spam scores. It finally printed (for some reason my super was having trouble with printing PDFs from Adobe 8.0) and I carefully tiptoed back up front. I presented him with the documents, explaining that this is the best line of defense I can offer him, but he wasn't having it. His wife has e-mail here and she doesn't get all that crap. (Later we decided she only thinks that because she "blocks" e-mail addresses.) And ooh...the document had too much jargon in it. I asked him calmly to point out what he was having issues with. "Click the filter button," was his response. WTF? I then told him perhaps I could have him log in to the computer and we could set it up, with me walking him through it. Not good enough. He asked to speak to my supervisor. I ran to her desk and lost it. I was done with this guy. Apparently he has a reputation and my entire office/department hates him. But my super went up and told him the same things I said, only she's been able to stand up to him before. I cried. My super actually just went to talk to her head and he's going to talk to the dean of this guy's department to tell him to back off. Apparently he thinks women in general don't know what they're talking about and he'll only back down if you show him up. I'm timid and so I don't typically sound as strong as anyone else, even when I know what I'm talking about. I'm now self-medicating with Hershey's Vanilla Creme Kisses. It's only 10 o'clock. I'm here until 5.

A note to my users.

[drquuxum.livejournal.com]

When you report that the printer is jammed and I ask which printer it is, the wrong answer is "the one that was having trouble before".

(no subject)

[revchris.livejournal.com]

I forget... What's the switch I'm supposed to set to make my poster printer generate it's errors at the beginning of the job, instead of just short of finishing?

Stupid printers. /me restarts the darned poster for the third time