How the fsck ..
Apr. 11th, 2007 12:08 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png)
.. can a front line support tech write two pages of notes that don't say anything at all other than clearly indicate the tech had no clue whatsoever what he was doing or why and was just throwing random quick fixes at the problem?
And how can a call go through three of these mouth breathers before it gets to me, and how come I'm the first person to talk to the customer who has any idea of what the actual problem is? (It's been worse, I've seen instances of calls that even get up to my *tier* without anyone having a clue what's going on.)
To paraphrase something I overheard from the next row, "You can't just drag someone in off the street, hose them down, put a headset on them, and call them a support tech.."
And how can a call go through three of these mouth breathers before it gets to me, and how come I'm the first person to talk to the customer who has any idea of what the actual problem is? (It's been worse, I've seen instances of calls that even get up to my *tier* without anyone having a clue what's going on.)
To paraphrase something I overheard from the next row, "You can't just drag someone in off the street, hose them down, put a headset on them, and call them a support tech.."