Apr. 9th, 2007

[identity profile] toxico.livejournal.com
I work a small internal help desk for a property management company. We have a shared voice mailbox where support calls go if no one is available, as there is really no queue per se.

Over the weekend, a new phone system was installed. During the implementation of the new system, someone decided it was a good idea to throw in an IVR, with a menu option to designate a call as an emergency or not. This then goes, depending on selection, to a separate VM for regular or emergency support.

Would anyone like to hazard a guess as to which mailbox seems to be overly popular this morning?
[identity profile] darkblade1.livejournal.com
My last 3 calls were Vista Related.

They're were all messed up.

My first call was about IE7, and not opening up. It was corrupted on a brand new computer. Awesome.

Second call was setting up "Windows Mail" (total ripoff) which would not complete due to some .vxv error.

Finally, the gem of my night was explaining how to restart a computer in Vista. That took 30 minutes. Oy Vey...

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