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I work a small internal help desk for a property management company. We have a shared voice mailbox where support calls go if no one is available, as there is really no queue per se.
Over the weekend, a new phone system was installed. During the implementation of the new system, someone decided it was a good idea to throw in an IVR, with a menu option to designate a call as an emergency or not. This then goes, depending on selection, to a separate VM for regular or emergency support.
Would anyone like to hazard a guess as to which mailbox seems to be overly popular this morning?
Over the weekend, a new phone system was installed. During the implementation of the new system, someone decided it was a good idea to throw in an IVR, with a menu option to designate a call as an emergency or not. This then goes, depending on selection, to a separate VM for regular or emergency support.
Would anyone like to hazard a guess as to which mailbox seems to be overly popular this morning?