"If you have an overinflated sense of self-importance, Press 2 now."

[toxico.livejournal.com]

I work a small internal help desk for a property management company. We have a shared voice mailbox where support calls go if no one is available, as there is really no queue per se.

Over the weekend, a new phone system was installed. During the implementation of the new system, someone decided it was a good idea to throw in an IVR, with a menu option to designate a call as an emergency or not. This then goes, depending on selection, to a separate VM for regular or emergency support.

Would anyone like to hazard a guess as to which mailbox seems to be overly popular this morning?

Comments

[canray.livejournal.com]

"...someone decided it was a good idea to throw in an IVR..."

You need to find this person and have them committed. An IVR being a "Good Idea" only occures to people who are hopelessly insane and unstable.

Most likely dangerous to the general public.

[wibbble]

I think that an IVR can be a great thing. For example, I want to set up an IVR-based choose your own adventure game. That's the perfect use for an IVR!

[canray.livejournal.com]

Nah. Even then, it's a waste.

I mean, you could incorporate it into a BBS or Webpage as easily, and add pictures!

[wibbble]

Nah. You could play a choose your own adventure game when you're stuck in traffic, or on the bus! Fantastic!

[vxo.livejournal.com]

One of the possible outcomes should be "You have been turned into a slimy toad!"

[canray.livejournal.com]

*Sings in the key of off* Can't sleep, Grues will eat me!

[ihateemo.livejournal.com]

LOL!!!!!!

[toxico.livejournal.com]

You are now my absolute best and most awesome hero in the whole of today.

[wibbble]

Ha! Linking a MU* into an IVR would be awesome, but far too much work.

[toxico.livejournal.com]

In larger environments I see the validity.

THERE ARE FOUR OF US.

[canray.livejournal.com]

It should be: "What department do you need?" *Boop* "Thank you, please hold for the next represtative."

Instead, it's a damned maze. Every. Frigin'. Time.

[wibbble]

A maze, you say?

IVR ADVENT! "You are in a maze of twisty options, all alike."

[anamacha.livejournal.com]

you win!

[canray.livejournal.com]

"PC Load Letter, what the **** does that mean???"

"Printer Cartridge, Load Letter-Sized Paper", for those that don't know.

[jecook]

Spoil SPort.

FWIW, that printer was actually a venerable LaseerJet II/III D.

I also know exactly what needs to be done when that sort of jam happens, and on that model replacing the pickup rollers is a stone bitch compared to more current models, like the 4000.

[canray.livejournal.com]

I know. I owned a LaserJet III for awhile, personally. It was... Ninth, Tenth hand, and was starting to go with the rollers as well.

Finally replaced it with a smaller, lighter Laser Printer that is actually designed for residential service, as there were other issues with the old LaserJet as well.

Due to age, not design. That thing is a *ROCK*!

I used to be a printer tech, you can tell. :)

[jecook]

Then there's the almighty IIIsi/4si. Ten years out of date, and I've seen those puppies soldiering on with twice the page life that the engine is rated for on them...

[anamacha.livejournal.com]

best current use of copy/paste, +2 for you!

[lihan161051.livejournal.com]

Would anyone like to hazard a guess as to which mailbox seems to be overly popular this morning?

Fsck yeah! All of my problems are emergencies, because they're on MY MACHINE! Will the tech be here in less than 5 minutes or do I have to call back? Because making me wait is totally unacceptable! All those other saps can wait, I can't get into *MY* *EMAIL!*

Because the axiom of ticket priority is that user-designated priority will ALWAYS be abused. Usually by the users whose problems are LEAST entitled to priority treatment (or in many cases have more to do with the user than with the machine they think is the problem). It may seem like a good idea on paper .. but no. Just .. no. Don't go there.