Liar, Liar, pants on fire!

[attackgypsy.livejournal.com]

Don't you just LOVE being called a liar.

Last night, had a call with someone who can't connect to the net. She's had a few calls come in, and the last tech a few weeks ago told her she might want to consider a new network card, because this kept dying on her. (according to the ticket)

So, I go thru the normal troubleshooting, and run the Inet Connect Wizard, and the LAN connection doesn't hold. Ok, I know what this is. And I tell her. This sets her off.

"WHAT DO YOU MEAN IT'S MY NETWORK CARD! YOU'RE LYING TO ME! YOU DON'T GIVE A SHIT! JUST DO YOUR FUCKING JOB AND GET ME CONNECTED! THE LAST TIME THIS HAPPENED, ALL WE DID IS REBOOT, AND IT CAME BACK UP!"

"Ok, ma'am, go ahead and reboot your system"

She does, and of course it doesn't connect. So, I take her into device manager, and there's no network adapters.

"Ma'am, do you see network adapters there?"
"No, there isn't any network adapters here."
"That's right. Because your network card is shot. if it was good, network adapters would be there."
"Oh." *CLICK*

Stupid bitch.

I am so glad I'm outta there...

[grayhawkfh.livejournal.com]

Every other Friday, the HellDesk has it's departmental meeting. Usually, it's an opportunity for someone to bitch them out for something they allegedly did or didn't do, to introduce some new asinine procedure, or (rarely) disseminate important information. I, being a benevolent soul (and bribable with Jack Daniels), cover the HellDesk phone for the 30-45 minutes this takes. This is usually enough to make me remember why I hate end-users.

Last Friday, however, took the cake. These poor bastards not have to get VERBAL confirmation from the (l)users that THEY are satisfied with the work the tech has done before they can close a ticket.

Whiskey. Tango. Foxtrot. Over!?!?

Um, sorry, but their job is to fix the problems caused by the (l)users. If they are happy in addition to that, that's even better! But most of these slack jawed, inbred, corpse-humping jackoffs from Entitlement Acres aren't happy unless we let them put whatever they want on the network, stream music and video all day long, and download mal/spy/grayware & virus infested crap (BonziBuddy, IE7, Yahoo toolbar) onto their machines. And if it's there, they have to remove it. No, they're not gonna be happy! And that doesn't take into account the ones who are grouchy dumbf**ks who exist for the sole purpose of making everyone around them miserable.

And so I turn to you, the brother-and-sisterhood of tech supremacy: Am I nuts for thinking this? Granted, half of the HellDesk here couldn't find their ass with both hands, a lantern and an ass atlas, but it seems to me that their primary purpose is to fix the problem, not hold their hands and wipe their tushies for them. What say you?

(x posted to TSC)

(no subject)

[inahandbasket]

"what's the password to get into password keeper on my [blackberry]?"

::headdesk::

How my day has been...

[attackgypsy.livejournal.com]

I work for a large Cable ISP in the NorthEast.

Got in at 3:30 (It's 4:45 now)

1st call at 3:35. Can't connect. Ok, went thru 5 minutes of t/s. Got a field tech going out tommorrow.

Wait 35 minutes. At 4:15 an xfer call from Cust Serv. Call dropped before I could take it.

Been sitting here ever since, doing NOTHING!!!

I am SO bored.

Kinda glad though, I feel like crap anyways.