Quick work rant

[davenh.livejournal.com]

I thought I would take a moment to share what is quickly becoming one of my little pet peeves. That peeve is, people who call up in a snit or a tizzy or whatever saying that "I'm having a problem with your system" or "your system isn't working" or whatever variation of that you want, then the problem is something like they don't know their password.

The email web page is not showing up? You can log in but you can't open any of your messages? That is a system problem.

You've never used our email in the first place, or you forgot your password, or the dog ate your password?? (Yes, I actually have had one of those now, though that person wasn't saying they had a problem with the system.) That is not a problem with the system, and please leave your 'tude at the proverbial door.

GRRRRRRRRRRRRR. COMCAST, I KILL YOU!

[coyoteden.livejournal.com]

Yesterday morning I get a call from the only place I still do on-site for. The Intarweb is down because the "Comcast business networking" box between their modem and our VPN router has let out the magic smoke. Comcast told us that box was no longer necessary OR supported, and we should just plug our router directly into the modem. OK! I get there (coming off an 8 hour night shift, mind you) do just that, and get absolutely nowhere. I get a tech on the phone and we realize the cable modem is refusing to cooperate. Comcast agrees to get someone out there that afternoon to drop off a new modem.

I go home, get some sleep (yeah, right...) and return around 4:30. Comcast tech has come and gone. We have a new modem. Except this thing isn't anywhere close to new. It's old. It reeks of burnt silicon. And the power brick rattles when I shake it.

Goddammit.

Call Crapcast again, tell them about the big, juicy shit sandwich they just handed me. They say the best they can do is get a tech back out there tomorrow with another modem. Yeah. As soon as I get home, they call me and tell me they'll have a tech there by 8:00 that evening. Wow, OK! I head back and wait... and wait... finally, I call their dispatch back and discover the tech has been involved in a CAR ACCIDENT. We're back to tomorrow morning.

Screw you guys, I'm going home.

Work another night shift and return to meet a couple of "contractors" for Comcast. Geniuses. But they manage to screw the coax onto the modem and plug in the power cord. I can do the rest. Verify cable is up, call support, get the static IP set up.

Connect our router. No ping. No link light on the modem. Huh? The WAN light on the router is lit.

Hell, it's even lit when it's not plugged into anything!

OH FUCK.

The piece of shit that blew up and started this whole clusterfuck took the WAN port of our router with it.

Still here.

Rant.

[wibbble]

I know that when shitheads like this guy call up, they don't actually want help. This prick just wanted to whine and pout and complain about the fact that we can't guarantee our shit will work with shit made by other people.

He whined his way through the general support agent (who happened to be the dude sitting next to me, since I sit at the general/tech boundary, so I heard the whole fucking thing) and got transferred to me.

After listening to his fucking pitiful shit for nearly ten minutes ("I use it for BUSINESS!!! We bought FOUR PHONES!!!") I offer to actually try and resolve his issue.

Oh, what, you can't try pairing your handset right now because it's connected to something else? And that something else is a car kit? And you're driving the fucking car?

He muttered at me and hung up when I pointed out that we can't even try and resolve his issue if he calls us when he's driving.

Hopefully he's wrapped his car around a tree, but if he didn't, I pity whatever late-shift tech got his call back.