Rant.

[wibbble]

I know that when shitheads like this guy call up, they don't actually want help. This prick just wanted to whine and pout and complain about the fact that we can't guarantee our shit will work with shit made by other people.

He whined his way through the general support agent (who happened to be the dude sitting next to me, since I sit at the general/tech boundary, so I heard the whole fucking thing) and got transferred to me.

After listening to his fucking pitiful shit for nearly ten minutes ("I use it for BUSINESS!!! We bought FOUR PHONES!!!") I offer to actually try and resolve his issue.

Oh, what, you can't try pairing your handset right now because it's connected to something else? And that something else is a car kit? And you're driving the fucking car?

He muttered at me and hung up when I pointed out that we can't even try and resolve his issue if he calls us when he's driving.

Hopefully he's wrapped his car around a tree, but if he didn't, I pity whatever late-shift tech got his call back.

Comments

[lihan161051.livejournal.com]

People like that seem to like that word, "guarantee". They want you to "guarantee" they will *never* have any problems with the thing again, and want you to "guarantee" what you're doing right now will fix everything that's wrong and make them right with the world.

And whatever tech skills they claim they have, it's painfully clear that they never sat through an engineering class in their lives .. much less have any idea how much of a miracle it is that most computer equipment works to begin with, let alone has any kind of stability or reliability. And they're just waiting to get that "guarantee" from you, so *when* the next thing goes wrong (like the hard drive failure that's coming a month from now), they can use their recording of you saying "guarantee" to go to court and sue your ass.

Lovely people in this world .. my condolences ..

[wibbble]

Our client is actually particularly annoying (from a customer's point of view) in that regard. They're a mobile phone manufacturer and don't support using anything they make with any other third-party hardware or software. Obvious stuff like cheap knock-off 3rd party cables makes sense, but even things like pairing bluetooth handsets with other devices (which was the issue here) can be a problem.

We can help people (well, the ones that let us), but we can't escalate any issues back up to the client.

In this case, I even explained how, while in theory all bluetooth devices should work together, in reality different chipsets can introduce incompatibilities and since we only test our shit with our shit we can't promise it'll work.

And the general support agent had explained that we can't guarantee it'll work already, but the guy insisted on speaking to tech. Once you explain it to most people they understand if it doesn't work, but this guy didn't even want to try it first, because he was a cock.