This is the first time a customer actually made me cry from frustration

[prozacnation.livejournal.com]

In three years I've never had a problem with this set of instructions with a customer.

Actual Chat from a woman in Kentucky. More investigating, she did not work for MSN but for an advertising agency.

The chat looks longer than the time it took - it was a 10 minute chat.
We are also not allowed to log into the accounts nor ask for passwords unless it's completely necessary.
I should have just done that from the beginning instead of trying to explain something simple to her.

Yes I turned into a wuss today and cried. This was right before my lunch and I have never felt so much frustration I could barely type to her. In the end I'm wondering, was she doing this to make a fool out of me and to show that she has the upper hand over my job or was she just a dumb broad from Kentucky?


Me> Thank you for contacting your Online Internet Support. Please describe how I may assist you while I look into your account information and contact history.

Asshole Customer in KY> How do I increase my mailbox size? I am constantly receiving highwater mark e-mails, yet no solution as to how to receive a larger e-mail account.

Me> Sure thing!

Me> I'd be happy to assist you with that.

Me> To modify the quota allocated to your account, please perform the following:

1. Log into http://webmail.ISP.net with the head of household account.
2. Click on the "Settings" tab.
3. Click on the "Family Mailbox Administration" link. You will see the list of email addresses associated with your account.
4. Click on the address you want to modify.
5. Adjust your quota as needed. The total amount you have available will be shown beneath the "Allocate Quota" field.
6. Click "OK" to submit the changes.


Asshole Customer in KY> only have one e-mail account

Asshole Customer in KY> one address on my account

Me> Then click on that one under family management.

Me> That is where you manage the accounts.

Asshole Customer in KY> and i am going over my limit

Asshole Customer in KY> no 'family' to adjust size for

Asshole Customer in KY> it is not a hyperlink on my screen

Me> Please read above to rectify the issue.

( more stupidty found here )

(no subject)

[forge.livejournal.com]

Dear Shit-For-Brains,

Please STOP asking questions when I am trying to get information from you. In addition to that, please give me all the relevant information. Do not let me try, needlessly, to find your customer information only to find out it's not even your account. Have THEIR information at hand, so that I do not spend 10 minutes looking for him.

And while you are at it, when I am spelling my email out (first.lastname@move.com), do not ask me after every few letters "at? at? at?". I will tell you, since I think I know my address better than you. I am aware my last name is long and unusual. Just send my email and quit trying to pronounce it, pissing me off further.

Regards,

Me


(x-posted to my own)

Jebus!

[darkblade1.livejournal.com]

Apparently at 6:45pm, I've driven into Stoopid Fuck Village.

My last 5 calls have taken a 1/2 hour. Much drinking will commence tonight.

Dear students:

[darkrosetiger.livejournal.com]

If you are unable to access your email, the campus web portal, or any websites that are necessary for your academic career, then we will be glad to help you. If, on the other hand, you can't get the video working on your Xbox, or you're having trouble connecting to the WoW servers, that's your problem, not ours.