(no subject)

[forge.livejournal.com]

Dear Shit-For-Brains,

Please STOP asking questions when I am trying to get information from you. In addition to that, please give me all the relevant information. Do not let me try, needlessly, to find your customer information only to find out it's not even your account. Have THEIR information at hand, so that I do not spend 10 minutes looking for him.

And while you are at it, when I am spelling my email out (first.lastname@move.com), do not ask me after every few letters "at? at? at?". I will tell you, since I think I know my address better than you. I am aware my last name is long and unusual. Just send my email and quit trying to pronounce it, pissing me off further.

Regards,

Me


(x-posted to my own)

Comments

preach on!

[ebtb.livejournal.com]

Yeah, this is John up in Norfolk, VA and I've got your software installed on my computer upstairs in my office. To make a long story long, I purchased it a year and a half ago and renewed my subscription back in august but I was visiting my daughter in Florida for 3 months to help her out with the baby so I wasn't able to update it... and to make a long story even longer, my computer crashed, so I had to reinstall windows and load everything back in - lemme list those programs for you because you don't care...

*five minutes later*

... so now I get an error when I run a scan.

/cry

[lihan161051.livejournal.com]

Yes, I support the browser your computer is using, the OS it's running on, and the machine it's running on as well. However, that doesn't change the fact that the webmail account you seem to believe I'm also responsible for is absolutely and completely outside what I support.

And it would help if you could just grasp the basic fact that your browser is *not* the Internet, and email is not the only thing you use it for. We'll save the lesson on why 169.254.208.131 is not necessarily the IP address you want to get from your router, because to get there I have to get you to admit you have a router ..

I feel better now .. :)

[lihan161051.livejournal.com]

And you would not believe how hard it is for tech agents in Bangalore to pronounce my first name .. especially when introducing me to the end user ..

[anamacha.livejournal.com]

my last name is rather difficult too ... but what makes it even more amusing is that people MAKE it more difficult than it really is. It's spelled just like it sounds, but people are continually sticking extra letters in it.

so yeah. I feel your pain.

[spooforbrains.livejournal.com]

Hey, don't call me ...

oh, sorry, reflex reaction :)

I also have the last name problem. I think all companies should have a bit of flexibility in naming policy for users with awkward names, /especially/ if they're obliged to give those details out to end users repeatedly.

Although given no one seems to be able to spell my extremely simple first name without help, that doesn't always work either.