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LOL crazies!
Jan. 23rd, 2007 10:12 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
ebtb.livejournal.comThis lady left three 8 minute voicemails last night... I'll try to post them later. To give you an idea of what you're in store for, here's a copy of the email she sent us, too!
Jan. 23rd, 2007
ebtb.livejournal.com
sunnylioness.livejournal.comFellow Tech Supporters-- I am going to start shopping new knowledge base applications, so that we might possibly cut down on the types of phone calls that make for classic ihatemyjob posts here... So I'd love some professional opinions from y'all. Do you have any KB software that you use or support that you love/hate/recommend/run screaming from?
Something about going from 12 to 8 front lines techs last week, and knowing it's going to be 6 months before the powers-that-be actually hire and train some new ones for us (during which time, half of those 8 will probably spontaneously combust from the extra workload) has prompted me to try to salvage our pathetic excuse for a KB...
Something about going from 12 to 8 front lines techs last week, and knowing it's going to be 6 months before the powers-that-be actually hire and train some new ones for us (during which time, half of those 8 will probably spontaneously combust from the extra workload) has prompted me to try to salvage our pathetic excuse for a KB...
The Geometric Figures Saga Continues
Jan. 23rd, 2007 12:20 pmladynisa.livejournal.comSquare.
Yesterday, I got asked what a square was.
...
I'm going to start referring people to images.google.com, I swear.
Today was almost as bad though. I had a customer ask me "What constitutes as 'filling in' a blank field?"
I responded with "... When the field isn't blank anymore?"
It was the best I could do. These people... they are trying to kill me via raised blood pressure. *twitches*
Yesterday, I got asked what a square was.
...
I'm going to start referring people to images.google.com, I swear.
Today was almost as bad though. I had a customer ask me "What constitutes as 'filling in' a blank field?"
I responded with "... When the field isn't blank anymore?"
It was the best I could do. These people... they are trying to kill me via raised blood pressure. *twitches*
More like brain ripples.
Jan. 23rd, 2007 04:40 pmkitschicat.livejournal.comI spent about an hour on the phone with one of our remote reporters this afternoon, helping her unzip the Media Player Classic file so that she could play a DVD on her laptop.
After several unsuccessful attempts to save the file from our web-based email client (she couldn't grasp the concept), I finally asked for her personal email address, and sent it there. (Yes, why, in fact, it *was* an AOL address, in case you were wondering.)
After explaining to her that a zip file is kind of like a suitcase and if she wants to wear clothes (or in this case, use the files) inside of the suitcase, she has to unpack them first, we successfully got the executable onto her desktop, and she got the DVD playing in it. I'm sparing you all of the frustrating minor details and bumps in the road along the way to get that to happen.
The best part? Finding out that the DVD she needed to play contains video of HER BRAIN WAVES.
HER PERSONAL BRAIN WAVES.
And even better? As it starts playing she says, "Oh my gosh, those are MY brain waves. I am scared of those!"
Me too, lady. Me too.
After several unsuccessful attempts to save the file from our web-based email client (she couldn't grasp the concept), I finally asked for her personal email address, and sent it there. (Yes, why, in fact, it *was* an AOL address, in case you were wondering.)
After explaining to her that a zip file is kind of like a suitcase and if she wants to wear clothes (or in this case, use the files) inside of the suitcase, she has to unpack them first, we successfully got the executable onto her desktop, and she got the DVD playing in it. I'm sparing you all of the frustrating minor details and bumps in the road along the way to get that to happen.
The best part? Finding out that the DVD she needed to play contains video of HER BRAIN WAVES.
HER PERSONAL BRAIN WAVES.
And even better? As it starts playing she says, "Oh my gosh, those are MY brain waves. I am scared of those!"
Me too, lady. Me too.
I Would Hang This In My Call Center
Jan. 23rd, 2007 09:42 pmfragbert.livejournal.comJust something I was messing around with.
Mods, delete if you see fit.
http://pics.livejournal.com/fragbert/pic/00099965
Mods, delete if you see fit.
http://pics.livejournal.com/fragbert/pic/00099965
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