Still J_ W_

[notthebuddha.livejournal.com]

Ring...Ring...
Cx: "Unintelligible Organization Name, may I help you?"
Me: "This is J_ W_ with Dell, calling for B_ S_."
Cx: "I'm sorry, they're not here right now. Would you like to leave a message?"
Me: "Yes."
Cx: "Name please?"
Me: "It's still J_ W_, thanks."

can you not argue while I am trying to troubleshoot?

[justsomegurl.livejournal.com]

Me: Can you see where the cord is connected to the router?
Husband (on the phone): Do you see if there is anything written on the back where the cord is connected?
Wife (in the backround): I am telling you the cord is plugged into the router!
Husband (to me): I don't think there is anything written on the router
Wife (yelling at husband): Are you listening to me?
Husband: No, I'm listening to the lady on the phone. I can't listen to two people at the same time!
Wife: I told you it is plugged into the router!
Husband: Don't you think I told her that!
Wife: NO!

Is it so hard to save the argument for when you are NOT on the phone with tech support?

(no subject)

[ladynisa.livejournal.com]

Seriously. WTF is wrong with people today? I've had nothing but stupid, pissy people. The topper was this one, though.

Cm: It won't go to the next page.
Me: Ok, look for anything with a triangle next to it.
Cm: (in a snotty tone) A triangle?
Me: ... Yes.
Cm: (still in a snotty tone) Well, what does *that* look like?!
Me: ... You know, a triangle. The shape.
Cm: Oh...


Yeah you snotty little retard, a f*cking triangle. It's a long days till ahead of me... and no alcohol in site till I get home...

Mixture of Entitlement and WTF?

[polarbee.livejournal.com]

I work at Local Computer Store 1. There's one main competition place across town. LCS2. Woman brings in just her hard drive for data recovery. Drive goes in queue of systems to be worked on. A few days later I receive this phone call:

W: Hi, I brought my hard drive in to you for data recovery.
Me: Okay...
W:Well, LCS2 is handling the warranty work on my computer and I was wondering if you could pull my hard drive out of your queue and driveit over to them.
Me: ....
Me: Um...No. You're welcome to come pick it up and take it over yourself.
W: *sounds disappointed* Oh...okay. You're sure you can't take it over for me?
Me: No.

*click*

WTF?

And how was your new year?

[harry-whodunnit.livejournal.com]

User: "I need a password reset."
Me: "Okay, is it your personal account or your departmental account?"
User: "What do you mean?"
Me: "Is it the one that uses your name as the login, or the one that uses the department?"
User: "I don't understand."
Me: "You know how you press CTRL + ALT + DEL to log in?"
User: "Yes."
Me: "What do you type in as the user name after that?"
User: "I have no idea what you're talking about."
Me: "I'm coming down there to stab a hole in your head with an ice pick, into which I will pour liquified encyclopaedia pages in the hope of teaching you something. I don't know if it'll help, but I'm pretty sure it can't harm you in any way." *
User: "Okay."

[*] May not have actually been said.

Somewhat kindasorta TS-related

[kizayaen.livejournal.com]

We've got a client, who I'm probably obligated not to mention by name, but we'll give them the code name GNTV.

GNTV, as with all our other clients, hires us to interface between their HR people and their insurance carriers and plan representatives for people who have insurance benefits and whatnot.

One of their carriers, who I'm again probably obligated not to mention by name but will be discussed under the code name MDC Health Solutions Inc., or MDC for short, has been an absolute fucking pain in the ass.

We developed our process for sending them weekly database updates. They're like "Cool, we're good." We send them our first file. They're like "Ehr, this thing is wrong." We're like "Uhm, why wasn't that discovered during testing?" Proceed for some thirty or forty file sends in the first week. In fact, screw the first week. Proceed for some hundred file sends to date up til... half an hour ago or so.

Now we just got an email from GNTV. Translation: "Are you guys QAing at all over there? We've got people who can't use their benefits because of this asshattery."

I feel like replying "Look, bitch, if it was us not QAing, you'd not only be missing your MDC benefits, but your benefits from [carrier2], [carrier3], [carrier4], and [carrier5] as well. We've got one weak link here. Take a guess who it is?"

I'm getting pretty pissed off at this point.

Meanwhile my boss is about furious every time we have to send another file, because regardless of whether it's our fault or theirs, it makes us look like the Keystone Kops of database work. Beginning to wonder if I should be updating my resume.

So yeah, this isn't HUGELY tech support-related, except for the fact that I have to troubleshoot their inane crap every time they fail another file.