Frustrated.

[ladynisa.livejournal.com]

I'm so frustrated with customers. Srsly. Someone got pwned on the common sense merit.

CM: "The website won't let me select ground shipping!!!!"

Me: "Where are you sending it to?"

CM: "Hawaii! What's wrong with it?!?!?!"

Me: "... Nothing's wrong. You can't ship ground to Hawaii!"

CM: "That's BS! Why can't I?!"

Me: "Because there's a decided lack of ground between the pacific coastline and Hawaii. What with the ocean in the way and all. It's an ISLAND."

CM: "... That doesn't make sense!"

Me: *headdesks*

emails from a parallel universe

[ebtb.livejournal.com]

In my own little fantasy world, this is what I want to reply to this Luser, whose question is below and verbatim...

Q: How is it possible, that I'm the sender, of the spam I receive? In fact, te second part of my email adress with different prefix, that I has.

A: Good question! Hmmm... They might be emails from a parallel universe, or emails sent from your future self. Either way, you should contact Popular Science and have this find published.  Baffled, Tech Support

(no subject)

[mightyj.livejournal.com]

I am the IT department for a wholly owned subsidiary of a larger company.

I have a user who transferred from one department to another this morning. He also changed from being an hourly employee to a salaried employee. I get a call from him this morning expecting him to be asking about log in problems or where to print or drive mappings or something to do with changing desks. What does he ask? "Do I have to enter my time in Etime (the time tracking system for hourly employees)?" To which I really wanted to reply "Do I look like HR?"

This reminded me of the guy two weeks ago that wanted me to tell him how to connect to the company benefits site from outside to which I wanted to reply "I got the same e-mail from HR that you did. Can't you read?"

And you're calling me WHY?

[mouser.livejournal.com]

One call - kill me now:

(1) "Our toilet doesn't work, can you fix it?"

Yea - THIS is why I went to college! "No, you have to call the engineering department. I'm I.T." (as you know pretty damn well!)

(2) "Oh... What's their number?"

Yep. I'm in hell. Reserved seating only.



I have figured out WHY I get all thes types of weird calls. Someone finally told me. "It's because you actually get stuff FIXED when we ask!"

So, the reward for good work REALLY IS more work. Until you get so much else you are yelled at for not doing it all.



Oh, god. Kill me now.

Selective Deafness Epidemic Spreading Across UK! News At Eleven!

[bubosquared.livejournal.com]

Seven calls into my working week and already five of them have demonstrated the First Rule of Tech Support: "Never trust the customer's assesment of the problem." Because for every person who does, in fact, know what they're talking about, there's twenty who see "Please enter your product key code" and then call claiming they need to acticvate their desktop software. (No, you need to enter your damned product key code.)

And this is why, a lot of the time, my job could be done by a recording of me going "What error message are you getting? Sir, please could you read me out exactly what it says on the screen? Sir, please just read me the error message." Augh! (And this is how you tell the people who know what they're talking about from the rest, because they will at best start out by telling you the error message, and at worst only need to be asked to do so once. And they know how to bloody well follow directions. "Okay, so select UK there and press OK." "It says Alpine Ski Region, press OK?" "... No."

I love my job, I love my job, I love my job, ...