(no subject)

[mightyj.livejournal.com]

I am the IT department for a wholly owned subsidiary of a larger company.

I have a user who transferred from one department to another this morning. He also changed from being an hourly employee to a salaried employee. I get a call from him this morning expecting him to be asking about log in problems or where to print or drive mappings or something to do with changing desks. What does he ask? "Do I have to enter my time in Etime (the time tracking system for hourly employees)?" To which I really wanted to reply "Do I look like HR?"

This reminded me of the guy two weeks ago that wanted me to tell him how to connect to the company benefits site from outside to which I wanted to reply "I got the same e-mail from HR that you did. Can't you read?"

Comments

[kestrelct.livejournal.com]

I've gotten calls where all I had to do was open the same email as the user got and read. "Wait, to access the new newsletter I have to enter my password, even though I'm on the campus network." "Yes, the email said you'd have to do that. This is a feature." Reading comprehension skills!

[gilmoure.livejournal.com]

Because we can remote into user's computers, I love to remote in, find the email, move the cursor as I read out loud and then click on the appropriate link.

The topper for me was the person calling in to help desk, asking what project charge numbers she should use in a spread sheet she was preparing for her boss.

How the hell would I, a fucking phone monkey, know this? When I asked 'Sunshine Starburst' why I would know this, she said: "Well, it's on a computer..."

Gah! Everything's on a computer. Go find someone else to do your job! (what I wanted to say)

[ravan.livejournal.com]

Sounds like my life.