Letter to my customers

[usekh.livejournal.com]

Dear Wank..er..Customers,
Intimating in any way that you are going to cancel your account and go elsewhere if the issue isn't fixed immediately/exactly how you want it/whatever will not get you any better customer service. I don't care if you and all your friends quit. Seriously, go for your life. One less moron to bother us.

Kind Regards
Jaded Techie

I <3 Int'l Clients

[ebtb.livejournal.com]

Behold this email from Finland I got today!

Hello frienn,s! I want tell you that you move pay bill method if you want to sell,ing you product more.
The people all the world no pay attention anything credit card when it is risk. You take of bang transfeed pay method becauce that whatchfulness customer not pay credit card,s because it's big risk.
You sotfare's it is very good but you
pay system is not old time! I don't pay attention me credit card international market. We life Russian board neiboad and it,s learn of me business security unreliable!

Best recad!

another case of smart kids acting stupid

[knittinggoddess.livejournal.com]

This is in our request tracker:
[a student] dropped in to report that she misplaced her Powerbook ([pertinent details]) on the roof of a car, and it is now MIA.

She wants us to give her a heads up if someone brings it in for repair, which it WILL need, as it won't start up at all.

I want to know if she left it on the roof of a car and walked off (thereby letting it be stolen) or if she drove off. In the latter case, my coworker snarkily points out "she'll have a lot more than startup problems to worry about."

a friend of mine says: No, I don't think you're being too harsh for anything you say to a nitwit like that.

(no subject)

[bornofchaos.livejournal.com]

*scratches head*

I have a question. It's to do with UK law, but any input would be appreciated.

Is it a legal requirement that the SSID be broadcast on all wireless networks. I've heard that the UK requires that all wireless networks be visible to the public, whether encrypted or not, but I've not had any occasion to worry about it until tonight. A customer wants to hide his SSID because he believes that he's being "hacked into". Now whether he is or not, he's as thick as two short planks, and he's not gonna be able to pick out his SSID when he's scanning for wireless networks, which will lead him to freak out and ring us, and nobodys gonna think to check the "Broadcast SSID" tick box, because nobodys come up against this issue before.

I told him that there was legal issues surrounding it and that my company advised him to keep it ticked, but that basically he could do what he liked, and he held all responsibility for the consequences.

I'm googling my nuts off right now, but do any of you have any comments/opinions on this?