phaedra-13.livejournal.comI am a thirty-something year old woman working as a Hell Desk Analyst for an international logistics company in the Chicagoland area.
I officially support a proprietary software for the import/Customs brokerage group in the US (approximately 1400 users). Basically, it's an electronic interface between us (the broker) and CBP (Customs and Border Protection, a subsidiary of Homeland Security); it runs on VMS, but how I wish it was Unix.
There are 6 of us in total who support this group, though our manager doesn't typically do hands-on support. Our group is the redheaded bastard stepchild of the IT division; we have our own SOP that tends to contradict theirs and we are not allowed administrative privileges.
The company I work for INSISTS on running Windows XP Professional on all of it's PCs and laptops, which pisses me off on a regular basis. The Field Engineer in our office and I are scheming to infiltrate with a Linux system, though at this stage it is merely a pipe dream. We use HPSD for service ticket tracking, which is yet another POS software program.
I will have plenty of user-based stories to amuse you all. :)
(x-posted)