Possibly the greatest tech support story I will ever have

[harry-whodunnit.livejournal.com]

One of our security staff, caught with pornographic images on her PC, successfully argued that because she's in them they count as personal snapshots rather than objectionable material. There's no rule against storing your art projects on a work computer, after all.

She's six foot two and the photos showed her naked and holding a whip. I think half the managers reviewing her case didn't want to argue with her, and the the other half didn't want her to leave.

Repeat idiocy

[ephant.livejournal.com]

Yesterday I had a (dial up) customer call me and ask why we had "cancelled his account". I asked him for his username and he gave me his password. Eventually I was able to find his account. It had not been cancelled and when I informed him that his account was active and up to date he said...

"But my computer keeps telling me that 'a network cable is unplugged'!"

A lengthy explanation of the difference between dialing up to the internet and plugging his computer into a network followed and it was all good, I thought.

Until he rang back an hour later with the same "problem".