I couldn't resist

[be4u.livejournal.com]

( Today's Tech related Dilbert...if only we COULD do this )

(no subject)

[pantherchild.livejournal.com]

~Already today, I've had a bunch of rough calls.

~The first guy insisted on speaking to an ENGINEER...and the call had so little information in it that I basically had to start from square one. Call didn't even MENTION it had already been escalated! GRAH!

~The next guy had removed /dev/md1 while trying to delete a RAID array. Faaaantastic. Of course, since he's using the OLDEST version of the OS that we support...I'm not even sure if my fix will work for him. He called back a half hour later insisting on speaking to HIS tech support person--who was off the phones today and working web tickets.

~And on top of all of this, the CRM crashed within five minutes of opening it and trying to find the first guy's call.

~My project team also vetoed our normal lunchtime meeting (we've only been able to take half-lunches because we can't get off the phone long enough to have a real meeting), so I'll be at work several hours past quittin' time.

~It certianlly is Monday...

~So, in case you were wondering, here's the downside to the awesome boss, awesome coworkers, free beer: our CRM's pretty crappy, you have so much demanded of you that you go home feeling like you're been beat over the head, and there's no overtime--despite how much you work.

~I still wouldn't trade it for the world. :-D ~

Dear %luser%:

[jecook]

While we understand that it's frustrating as all hell itself when your POS computer is broken and does not want to work, filling out 5+ duplicate work orders is UNLIKELY to curry favor with the already overstressed IT staff.


DUmbasses...

Excuse Me!?!?!?

[canray.livejournal.com]

geekgrrl_ca suggested that I come here. She was right to do so. ;-)

Here's my introduction:

I work Tech Support for a US Cable Internet Company. I'm also a specialist Tech Support agent (Wireless Networks), so can't figure out how this call even got to me in the first place...

Issue was the computer loaded the wallpaper of WindowsXP, but not the Desktop.

Me: "OK, this is a problem with your computer, not the Internet Service. Your other computers are working fine and getting webpages, so we know that the service we're providing..."

Angry Woman: "Y'all ain't helpin' me 'cause I'm *BLACK*!"

Me: "Excuse me???"

Angry Woman: "Darn right! Y'all a buncha racists!"

Me: "Ummmm, OK. It's because your computer isn't working that I'm not helping you..."

Angry Woman: "RACIST BASTARD!"

Me: "How do you know what race I am? I'm merely a voice on the phone."

Angry Woman: "'Cause y'all sound too ed-yew-cated to be Black."

Me: *Speechless*