techrecovery | (no subject)

~Already today, I've had a bunch of rough calls.

~The first guy insisted on speaking to an ENGINEER...and the call had so little information in it that I basically had to start from square one. Call didn't even MENTION it had already been escalated! GRAH!

~The next guy had removed /dev/md1 while trying to delete a RAID array. Faaaantastic. Of course, since he's using the OLDEST version of the OS that we support...I'm not even sure if my fix will work for him. He called back a half hour later insisting on speaking to HIS tech support person--who was off the phones today and working web tickets.

~And on top of all of this, the CRM crashed within five minutes of opening it and trying to find the first guy's call.

~My project team also vetoed our normal lunchtime meeting (we've only been able to take half-lunches because we can't get off the phone long enough to have a real meeting), so I'll be at work several hours past quittin' time.

~It certianlly is Monday...

~So, in case you were wondering, here's the downside to the awesome boss, awesome coworkers, free beer: our CRM's pretty crappy, you have so much demanded of you that you go home feeling like you're been beat over the head, and there's no overtime--despite how much you work.

~I still wouldn't trade it for the world. :-D ~