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First call of the morning:
User: "Hi, yes, there's something beeping in our telephone room and I don't think I can take it all day. Fix it, please."
Now, we're PC support. Not telephone support.
Me: "Telephone room? Have you called the telephone support desk?"
User: "Well I don't know if it's the telephones or not. There's a lot of boxes in that room too."
Me (realizing that this is probably their server closet): "Oookay. Are you having any computer issues?"
User: "No."
Me: "Telephone issues?"
User: "No, everything's working fine, it just won't stop beeping."
Me: "What exactly is beeping?"
User: "I DON'T KNOW! JUST FIX IT!"
Me: "....Ma'am, I can't just send a tech out because something somewhere is beeping..."
User: "Look, if something's beeping, then there must be something wrong."
Me: "Granted, but you just said that you're not seeing any problems with your computers or phones, and you can't tell which item is making the beeping."
User hangs up.
Is it wrong to hope it's a bomb?
User: "Hi, yes, there's something beeping in our telephone room and I don't think I can take it all day. Fix it, please."
Now, we're PC support. Not telephone support.
Me: "Telephone room? Have you called the telephone support desk?"
User: "Well I don't know if it's the telephones or not. There's a lot of boxes in that room too."
Me (realizing that this is probably their server closet): "Oookay. Are you having any computer issues?"
User: "No."
Me: "Telephone issues?"
User: "No, everything's working fine, it just won't stop beeping."
Me: "What exactly is beeping?"
User: "I DON'T KNOW! JUST FIX IT!"
Me: "....Ma'am, I can't just send a tech out because something somewhere is beeping..."
User: "Look, if something's beeping, then there must be something wrong."
Me: "Granted, but you just said that you're not seeing any problems with your computers or phones, and you can't tell which item is making the beeping."
User hangs up.
Is it wrong to hope it's a bomb?