i don't understand

[thecolorblue.livejournal.com]

why do customers call up and expect us to be able to help them when they're not on site and don't have remote access to their routers? how am i supposed to help you troubleshoot if your router is "in vietnam" and you can't login to it? oh, i forgot. since i'm the technical support rep, i must have magical little elves at my disposal i can send wherever i want to reboot your router and check your tcp/ip settings! these are also the same elves that tell me what "color" your cat-5 cable is that connects your computer to your router. mmhmm...

grrrrrrr. only...monday...

Iam back from holliday!!

[lions-tambua.livejournal.com]

Hi there :)

iam finally back from an 3 weeks holliday (which was more or less OK) and the first day at work again. YEEEHA!!! :) *Happy*
1st Call today:
CS: hello, i might be wrong in this line. i have an workstation not an server, but maybe you can help me. i've
lost my Excel-Datas!
Me: oh, ok, youre not at the correct line for workstations. but how may i help you with the loss of datas ?
CS: i've made an excel-file, quite big. about 10 sheets. and today when i came into office, the computer was off. i started it again and opened excel but the work was gone.
Me: ok, did you save your data ?
CS: no, i havnt had time to save it yet.
Me: aehm. when did you work on that ?
CS: Friday
me: its monday. you let your computer run over the weekend with an not-saved excel-sheet ?
CS: yes, i often do that.
Me: and you opened excel now already again and it didnt ask you if you want to restore your work ?
CS: no, it didnt. does it save it automatically ?
me: not if it isnt saved one time in advance. i guess you have to do it again
CS: that has been 2 days of work. is there no chance ?
me: not as far as iam aware of. if an office-document is open, its safed as .tmp file. when the .tmp file still exists when excel starts, it asks you if you want to restore the work. if the .tmp file does NOT exsist, its lost.
CS: *sighs* ok. thanks
me: alright. bye.
-------------------
WHEN will they learn ?

I am tree killer of Borg. Your Fiberous sheets will be assimilated.

[jecook]

I'm printing out the entire Sprint Protege PBX manual. All 10-odd sections. Plus the addendums. And the 5 sections for the voicemail. And a cheat sheet that I've whipped up on how to do quick mundane administrive things like reset Voicemail passwrods, fiddle with peoples display names, ("I don't know *why* your phone says "plonker" now! It must be a hacker!") and the like. It's all going into this HUUUGE three inch binder, and maybe one of the 3/4 inch binders that I thought of using, but found that it would not fit into.

There's also going to be a CD-R with the documentation in PDF format parked in the binder as well.. ::snicker::

The reason? Well, paper does not require electricity. You can leave it open to the page you want/need. You can write notes on it using this archaic device called a "pencil", which is made of some metal, some powered carbon called "graphite" (which is normally used in some nuclear reactors), and wrapped up in a wood frame so you don't get the carbon all over your hands. There's also a little chunk of rubber on the end to rub out the marks you've made with it too. You cna also use a device called a "pen", which deposits indelible ink on the paper in the same manner as a pencil, except that you can't rub it out without making a big mess.

I think I'll bring in a ream of paper to pay for it.

(X-posted to my journal)

New member!

[siobheanne.livejournal.com]

Ohhhh dear.

I start training tonight for my first stint as a Tech Support at a local call centre. I'm not entirely sure what they deal in/what I've signed on for - I've heard/been told ISP support, but in the area I was interviewed in, it sounded like all the techs were giving support for Hewlett Packard cameras. They have 5 different contracts within the building; I guess I'll find out tonight!

You guys are making me very very scared, though. I'm sure it won't be long before I have my own horror stories to contribute. Eep.