Thought you guys'd appreciate this.

[jahbulon.livejournal.com]

say.. what?

[alysania.livejournal.com]

An email from a customer today. Note that I'm a desktop technician and customers should not be contacting me directly, out of the blue, unless they're calling me back after I've left them a message.

Have you heard of a RASP called "Boo" or something like that. Its for high-speed dial up? [name] was asking about it, someone mentioned that there was a RASP out there for high speed dial up.

Err. HUH?! Someone mentioned something about this thing that you don't even know the name of it?

My head hurts :(

Purged and binged... (Administrivia)

[jecook]

I've just gone through the memberlist and removed all the deleted accounts from the member list. (there was also one suspended account as well, which oddly enough had member status, but not posting status... hmmmm...) I think a grand total of some 15 accounts got purged from the roles.

As mentioned in an earlier post, I've created the community techsupport_ot (The "OT" being 'Off Topic') for asking questions on. Feel free to join over there if you want.

Back to your normal ranting and raving (and I'm getting ready to do one as well...)

Are you familiar with THIS situation ??

[lions-tambua.livejournal.com]

Operator: What Operating System do you have ?
Customer: Dont know! You tell me!

Customer: There is an Error
Operator: Which error is shown ?
Customer: Dont know. i clicked it away.

Operator: which driver have you installed ?
Customer: Hae ? no driver. i dont even have a car.

Operator: Whats on your monitor ?
Customer: A porcelain vase

--------------
THERE IS AN SOLUTION!!!

PLEASE!!! Dont kill/hit me!!

But There is an GREAT tool from Dell for exactly THIS kind of questions.
ftp://customer:customer@dropbox.us.dell.com/dropbox2/ips/DSET/

Windows: Dell_DSET_*.exe
Linux: delldset_v*.bin


Download this tool and run it on the System from which you want to gather informations.
It will create an .zip File on the Desktop (windows) (on Linux it tells you where it created it)
The password for the .zip file is "dell"

Extract the .zip file into an own directory and open the "dsetreport.hta" file
It will show you which drivers are installed, which software, which services are running, which error messages are shown in system-log, application-log, will show you the installed memory, network configuration, etc.. everything you want/need to know!


It was build for the Server Systems. It has an plugin to check the Embedded System Management Chip and to check the system for installed Hardware (including Slots etc) This features listed unter "System" and "Storage" wont work on a non-Dell Device.
But everything else, listed under "Software" should be available on every system (including most linux systems)


Hope that might help some of you sometimes! :)

"Log off the WHOLE computer?"

[the-s-guy.livejournal.com]

The number of times I hear this after telling someone to log off - ARGH! It doesn't even make any sense!

I've taking to hitting mute and saying "No, you technotard. Just log off the left-hand half of it."

So now the supervisors wear idiotic little vests in the callcenter....

[the-paco.livejournal.com]

It must have gone like this:

"We've got some money left over in the budget and morale is poor. We can't understand why, as we've tried to make this one of the most uncaring cube-farms in the area next to Stream (the local McDonald's of tech support). What can we do to improve this?"
"Bonuses to the best of the best?"
*general sound of laughter*
"A way to better identify the supervisors that, while useless to anyone who's worked more than a week, is also detracting from their image as approachable, respectable people who are above the bullshit they're made to inflict upon the techs?"
"Good idea! But how?"
"I know! Let's make them wear blue construction-worker vests with their name on the breast and their contract on the back!"
"Jolly good! That'll buck up those agents!"
"Uh, won't that also have the affect of letting the agents identify targets from a distance and through the haze of red when they finally snap and come to work with a sawed off pump action 12-guage?"
"Tut tut, my good man. We have no less than THREE signs admonishing the little miscreants not to bring firearms into the building, and a crack team of underpaid, nowhere-near-their-prime, unarmed, uncaring, slothful security guards! We'll be fine!"
"Cool! Let's give ourselves bonuses with the savings!"
"Capital idea! The souls of our employees do so very nicely cushion my hemorrhoids, I could do with more!"