Two gems from today..

[alysania.livejournal.com]

.. and i'm only three hours into the workday.

Back story: I'm a desktop support tech, and for last week and this week, I've been pulled from regular duty to reset passwords. *angst* I had taken my last helpdesk call almost a year ago, and haven't looked back. Frustrating.

So two calls today that had me stifling giggles

1. User calls up, machine is locked, and her account is locked out and was reset. In order to get her back into the computer, we've got to reboot the pc. So, I tell her to hold in the power button "on the computer" in order to turn it off. She says she was holding it in and nothing was happening. I find out towards the end of the call that she was holding in the MONITOR's power button.

And this one is REALLY good.

2. User calls up and says his temporary password wasn't working. He tells me that he doesn't have a left Parenthesis on his keyboard. I boggle for a minute and look down, to see a left and a right on my keyboard above the 9 and 0. I tell the user this and he realizes that he mistook the word "parenthesis" for "apostrophe".

just Zip it!

[tertiumquid.livejournal.com]

Dear Customer,
File compression is not a new technology. Learn how to zip a file! It's really not that freakin' difficult.

(no subject)

[sami-rdwd.livejournal.com]

I wasn't the one who took the call, but at the campus computer help desk that I work for, a student actually called in and asked if we knew if his class was cancelled for the next day.
I've gotten some pretty stupid questions, but I believe that one takes not only the cake, but half the bakery.