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lepermime.livejournal.com2005-09-07 01:31 am
Looking for input
I'm looking for two things for my current company.
Right now we are pretty much fly by night for support. No trouble ticketing system or monitoring of our mission critical servers to speak of.
I've used Cacti and Nagios for monitoring in the past and both have their positive sides and negatives as well.
Cacti is fast easy to configure and I like it's layout but linking to it is somewhat of a pain in the butt when it comes to calling information from the "outside world." Nagios on the other hand is a real pain to set up, uses perl, but when it is up and running it's great. It's easily scalable and all that crap.
And now for the ticketing system.
I've used so many different ticket systems and CRM solutions I can no longer name them all. Some of the best I've seen were pretty much home brew hacked together solutions. Does anyone have a preferred product out there. Oh and about those linux zealots, yeah I work with em and it's gotta run on a linux server and be mostly unencumbered as far as licensing. I could slam something together with tkreq but that's just not pretty nor is it really adequate for what we'll need in the near future.
I don't wanna hemorage customers, as much as I hate em, they are my paycheck.
Right now we are pretty much fly by night for support. No trouble ticketing system or monitoring of our mission critical servers to speak of.
I've used Cacti and Nagios for monitoring in the past and both have their positive sides and negatives as well.
Cacti is fast easy to configure and I like it's layout but linking to it is somewhat of a pain in the butt when it comes to calling information from the "outside world." Nagios on the other hand is a real pain to set up, uses perl, but when it is up and running it's great. It's easily scalable and all that crap.
And now for the ticketing system.
I've used so many different ticket systems and CRM solutions I can no longer name them all. Some of the best I've seen were pretty much home brew hacked together solutions. Does anyone have a preferred product out there. Oh and about those linux zealots, yeah I work with em and it's gotta run on a linux server and be mostly unencumbered as far as licensing. I could slam something together with tkreq but that's just not pretty nor is it really adequate for what we'll need in the near future.
I don't wanna hemorage customers, as much as I hate em, they are my paycheck.
