ya think?

[anivair.livejournal.com]

This morning, I am standing IN THE PATCH ROOM and I have CABLES IN MY HANDS.

An employee comes up to me (he's in early, by the way, and should not be doing work yet) and says, "umm . . . is there somehting going on with the network?"

Ya think? The network? You mean the guts of which I now have in my hand?

Isn't this like waking up on the operating room table and asking the doctor (who has your lower intestines in his hands) is you should be feeling abdominal discomfort?

Hmmm...

[coyoteden.livejournal.com]

My computer has been waking up at random times between 3 and 3:20 AM, while I am at work, and is still on when I get home. There's nothing being recorded, scanned, updated, backed up, or otherwise scheduled for that time.

I suspect feline interference.

Just for one day PLEASE!

[linxie1.livejournal.com]

I would so love to put in every work log I do, my thoughts about the clients, their comments and the things that really go on on the phone calls. I just don't know how some of these people have survived long enough in this world to become adults being THIS stupid!

Sorry... just venting!

Words fail me

[klytus.livejournal.com]

Has anybody ever read The Complete and Utter Idiot's Guide to Making a Baloney sandwich?

I think I just spoke to that guy.

This is an edited portion of the worklog for this case…

E-mailed user the [name of the shortcut link].
User was unable to cut-and-paste link
Had user create a new Shortcut - read him the filename - user got error "Cannot connect" (was typing it in wrong)
Got permission from [supervisor] to use NetMeeting.
User did not know how to accept a call.
Had user connect to me.
Via NetMeeting, showed user how to copy-and-paste link - created [shortcut]

(no subject)

[liakela.livejournal.com]

OH NOES!!!

Someone musta got 'hold of Judy's Hard Drive and got her IP off it and hax0red it!!

http://www.angelfire.com/rings/judy_patch/

Me = Amused

Edited to add: Looks like the site has been taken down already. Ah well.

Hardest Time I Have Ever Had Holding My Tongue

[fragbert.livejournal.com]

Occasionally, 2nd Tier will request that the client call them directly. In that case, we leave the client a voice mail with the three contact numbers and leave it at that.

A client called to ream me a new one because no one at 2nd Tier was answering. I asked to verify the three numbers he was given...and he had two of them wrong.

But that wasn't what made me explode right after I disconnected the call.

This guy sounded JUST LIKE HOMESTAR.

After I gave him the correct numbers, I wanted to shout ARROWED! in my best Strong Bad voice.

N.B. Yes, I am fully aware that I am making fun of someone with a speech impediment. He was still a self-important jerk.

Oh for ****

[redqueenmeg.livejournal.com]

No, sir, that's a colon, not a "double-dot."
And when you ask me if I mean "the number zero or the letter zero," when I have told you to type in "zero," I will go OMGWTFBBQTCP/IP!
And then I will say, wow, um, you work at a place that makes (things our government uses for "defense"). Um. Wow.

*headdesk*

[coyoteden.livejournal.com]

I just got an urgent e-mail from a place I do support on the side for: Their backups haven't run for 4 months. They are just now realizing this.

Problem: the server had been "administratively paused" 4 months ago. Oddly enough, it also shows it had last been manually rebooted for maintenance 4 months ago.

Solution: Unpause, backups start fine, and for future references, CHECK YOUR DAMN LOGS ONCE IN A WHILE!

Oh... I just realized this also means no one has patched it for 4 months, probably because no one has bothered to approve any updates. Fsck.

This just needed to be shared

[elobscuro.livejournal.com]

First: Who appointed onsite techs as the customers' lawyers?

Second: Especially with incredibly stupid customers?

Okay, some explaination: Tech calls in, thells me that he's not onsite anymroe because he just couldn't stand the environment. What enviornment would that be? OH, they have their system set up in a GREENHOUSE, next to the pile o' peat moss. Dry peat moss. When the tech opens a CD tray? dust cascades forth from within the system. He's been out there replacing a hard drive. groovy, groovy. Then he tries to boot to the Windows CD to start the customer on reinstallation. Yes, using the CD drive that was just full of peat moss. He tries the other drive after rearranging the IDEs. Same sotry. He tries another bootable CD. He tries swaping the controllers on the motherboard. Everything stays in BIOS all the time, it's jsut that the optical drives are FULL OF PEAT MOSS. SO could I kindly replace both drives, the Windows disk, and the driver disk? Errrr....

After consulting my L2, and being reassurred that no, we can't do this, the warranty does not cover acts of bog, I tell the tech this. He tells me to call the custoemr and inform them of this. I tell him no. He starts arguing, insisting that he's not the one "refusing the warranty, and I thought with Gold you'd replace ANYTHING, no limits". After much hemming, hawing, holding, and "going to bat", I still come back and tell him, no, you're gonna have to bite the bullet and tell these people. I'm not allowed to initiate contact with customers, since I'm on the service provider queue.

Now, I'm used to acting as an advocate for customers, if they seem to need it, if policy seems awfully arbitrary, or if they tell me they're dying of cancer right this minute (had that call). But this guy was just trying to get me to tell teh custoemr soemthing that would upset them, so he didn't have to. Am I out of line for thinking thats...well, asshattery?