(no subject)

[jethro.livejournal.com]

Why is the concept of the start menu so hard for some people to understand?

A (l)user just called to tell me Excel was no longer installed on her computer. A tech went and looked and found it on the start menu. The (l)user said "Oh I never use that, is that where all my programs are? I thought they were all on my hard drive (pointing at her monitor)

Luser fun

[taii.livejournal.com]

( lovely call there from a new user.... )

If I'd taken her ID, I could have reported her... d'oh!

x-posted to my journal for no reason at all...