Jun. 20th, 2005

[identity profile] losangelesgirl.livejournal.com
Dear Assholes,

Here's a bright idea!
try swallowing whatever it is you have in your mouth
BEFORE CALLING ME to help you with your ignorant e-mail
problems.
I do not enjoy the sound of you sucking and chewing
like an impatient pig feeding from a trough.
By the way, if you're wondering why your email
account isn't working you might want to try actually
CREATING the actual account instead of setting it up in outlook express
and expecting for your emails to start flooding in.

Sincerely,

an annoyed tech.
[identity profile] darkblade1.livejournal.com
Holy crap, I might have to take up drinking very hard.

The email server went down for the west coast. Yeehaw. We lost Nevada, Arizona, and California.

That and the fact I've had anal gamers and their internet connections, combined with complete morons today...

I have to stop...I'm stressed out of my mind.
[identity profile] taii.livejournal.com
Ugh, I hate useless users and virus emails...

My suport base is being hit with a butt=load of mytob.ev virus mails, and the users are stupid enough to open the attachments.
Not to mantion that most of them are getting the "Your email account has been suspended" from an email address like "admin@domain.com"
We use Notes and a Domino server system, you 'tards! internal mails will never be @anything!
And if your account has been disabled - how are you accessing it now??
[identity profile] dk.livejournal.com
top of today's people-to-kill list:

people who call in with an issue and won't provide any information other than "i'm getting an error".

T: (for 2nd time) what does the error message _say_?
C: oh, i don't know, i clicked to close it.
T: . o O (well that was helpful) OK, do [action resulting in error] again and we should get it back.
[insert 5 minutes of customer doing unrelated stuff while i creep ever closer to an aneurysm]
C: yup, i got it again. *click*
T: ok, what's in the error message?
C: you mean the one i just closed again? *sounding frustrated* why do we have to do this, can't you just tell me what's wrong?

this isn't my first TS job, but it is the one that's helping me understand how people end up in bell towers with hunting rifles.
[identity profile] teriwyn.livejournal.com
A really great start to a Monday morning is when you walk in and are advised that one of the DHCP servers is being flaky, resulting in intermittent connectivity for an unknown but largeish number of users on post.

The morning just gets better when an SA (Server Admin) calls from the computer operations center (aka Server Room!) to advise you of the following fun facts:

- The AC in computer operations is not working...
- The current temperature is 90F.
- The temperature is rising at a rate of about 10F per hour.
- If this goes on much longer, they will start shutting servers down.

I was overjoyed. Really.
[identity profile] taleya.livejournal.com
Customer to test and call back as she does not have a mobile phone to call back on as she advised me her parrot ate all the numbers on the face of the phone.

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