...

[byh.livejournal.com]

My new ISP has a wonderful tech support solution.

"If you have any problems connecting to the Internet or experience complete network failure please leave a support request in the corresponding topic in our online forum."

Funny. But just to make things funnier their forum is accessible only from their own IP range.

Beautiful, isn't it?

(no subject)

[annamaryse.livejournal.com]

Customer ends email as follows:

If you don't hear back from me right away, it wasn't due to a sudden loss of interest in your help.

.........um... ok...

I remember a call

[sketchydave.livejournal.com]

Man I was reading some posts and I remember a call inparticular. All the techs had access to customer passwords where I used to work. Password errors were usually a huge issue and it was a small company so it was way easier to be able to have access to the passwords. Especially if the customer just forgot theres

Although it was sometimes HILLARIOUS when we got to verify information to give the customer his information.
"Thank you for confirming your Mother's Maiden name and the last 4 digits of your credit card number on file Mr. Anderson. Your password on file with us is "MonkeyBalls". Thats all one word with a capital letter M and a capital letter B. Is there anything else I can help you with today?"

Customers don't yell at you when you know their password is MonkeyBalls.

:-)

(no subject)

[the-paco.livejournal.com]

( Oh my poor sensitive eyes! )

Fun and games with tech support

[klytus.livejournal.com]

(Cross posted to my personal LJ)

A user calls into this afternoon with password problems. It seems he reset his W2K password on Friday, and managed to forget it over the weekend. Not a crisis, and not unheard of. Thing is, the guy is in a hotel and can’t get to the highspeed network. I tell him this will require him to plug into dial-up to get to the network so the password reset can hit his computer and take effect. Slow, but it’ll work. Well, after two minutes of nothing happening when he tries to connect, we start trouble shooting that particular issue.

Me: Hotels often need you to press “9” to get an outside line. Did you set that?
User: It never asked me to.
Me: OK. Which phone # did you tell it to dial?
User: Um.. I didn’t give it a phone number.

After a few minutes, he finally tells me enough for me to realize that when he is checking the “use dial-up connection” box on log-in, he didn’t change the settings to use the phone lines. Once we clear that mess up, he’s set to dial into an 800 line, and I even show him how to set it up for the phone to dial “9” and “1” to get to the outside line. Still nothing. Not even a dial tone. After another while, he informs me that he is still connected as he was before… with the ethernet cable into the network port! Wondering which part of plug into dial-up he didn't understand, I ask him to fish out the phone cable from his laptop bag and connect that line to the wall. Oh, well, there are only two ports in the wall: one for the phone, and one for the network, and there is no place in the phone to plug in another phone line, so if he does that, he won’t be able to talk to me. By this time, I didn’t see the downside to that problem, so not bothering to ask if he had a cell phone, I informed him that to keep troubleshooting, he’ll need to talk to us when he does have access to the high-speed network. Not a problem, he says…

...he didn’t really need the computer anyway, so he’ll just call us tomorrow.

::bangs head on the desk::

so my brother calls me...

[oggsmith.livejournal.com]

so i just got off a service call kind of. my brother who works at a hotel in guest services calls me up.

( help me )