...

[byh.livejournal.com]

My new ISP has a wonderful tech support solution.

"If you have any problems connecting to the Internet or experience complete network failure please leave a support request in the corresponding topic in our online forum."

Funny. But just to make things funnier their forum is accessible only from their own IP range.

Beautiful, isn't it?

Comments

[blackrat.livejournal.com]

But.. what the? ...that is mind-hurtingly daft.

What did they do prior to this? Stick their fingers in their ears and go "LA LA LA LA NOT LISTENING!" when someone called them on the phone? O.O

Give us all a clue - who are they?

[byh.livejournal.com]

Well, theoretically you can call the office but if anyone goes wrong then they are going to have about 300 people calling the same number at the same time. Plus they accept calls only until 19PM and that's a bit early for me to get home and online.

Just one of few home-LAN ISPs in Saint-Petersburg, Russia.

[110billion.livejournal.com]

Hahaha. The blind leading the deaf.

[abstrak-tokatl.livejournal.com]

library

[byh.livejournal.com]

That would be far too simple for them.

Their forums are accesible only from their own IP subsets. Which means they are available from the Internet ONLY if you are connected via their network. So the only thing left is to contact them from someone also using their service.

[abstrak-tokatl.livejournal.com]

sunuvabitch. that's just wak man.

new video game!
Wak-Man!
we you the company fuk over the consumer with your Wak ways!

heh

[viper0775.livejournal.com]

That is GREAT!

Now all we need is a cellular provider with a policy like:
If you have problems placing calls from your mobile phone, please contact Customer Care, by dialing 611 from your mobile phone.

[(Anonymous)]

KEYBOARD NOT DETECTED

Press F1 to continue

[viper0775.livejournal.com]

OOoooohh yeah, that pisses me off!

Especially on linux boxen that don't NEED a keyboard.. heh..

(I like my *nix to be sleek and clean, no floppy, no CD, no keyboard, no mouse, mo screen)

[dmsalem00.livejournal.com]

"Monitor out of Scan Range. Please change using Desktop Properties"

Yeah, I know, this one's easier to fix BUT STILL."

[byh.livejournal.com]

That would surely decrease load on tech support.

Also fewer support requests are a sign of good service.