Just out of curiosity...

[jahbulon.livejournal.com]

...can anyone tell me which ADSL modem this refers to? The peeps who I work with are exempt from this question, I wanna see if this modem is internationally crap.

:

cust advises cannot connect

resetting modem
power cycling modem

browsing to modem : OK
typing user and pass
save and reboot

cust is connected
cust can browse

cust happy
id given
call closed

:

I can type these notes out in my sleep.

(no subject)

[crankyholly.livejournal.com]

I recieved a call from a woman who claimed she couldn't couldn't get on the internet. I polled her cable modem. Signals good. We power cycled the modem and I had her check again.

"I still ain't online."

"So the page is telling you 'This page cannot be displayed.'"

"No, says it can't be found."

"Hmm, well, what page is it trying to go to, ma'am?"

"The homepage!"

Hit the mute button. *Sigh* Unmute. "Yes, ma'am, but what is the actual address that's typed in?"

"WWW .cablecompany.com.net"

"That's not a real address. Try typing in this address."

"Oh, that gives me a page."

What's is really bad about this call? This woman was a employee. I don't know if she just worked in a local office or what her position was, but I wanted to smack her. And the employees are asses when things stop working. Look, you aren't paying for it! Be glad you live in an area that offers our service and can get it free. How many of us in my building have my company's service? None! Because it's no where fucking near us, and you have the gall to complain about your free internet service!