Just out of curiosity...

[jahbulon.livejournal.com]

...can anyone tell me which ADSL modem this refers to? The peeps who I work with are exempt from this question, I wanna see if this modem is internationally crap.

:

cust advises cannot connect

resetting modem
power cycling modem

browsing to modem : OK
typing user and pass
save and reboot

cust is connected
cust can browse

cust happy
id given
call closed

:

I can type these notes out in my sleep.

Comments

[eikichi-onizuka.livejournal.com]

Sounds like a Westell to me.

[jahbulon.livejournal.com]

Nope, sorry. Entirely possible they use the same chipset though, these things are Satan Spawn, I'm sure they reproduce by themselves.

[linguafranca.livejournal.com]

Aw, hell, I was gonna guess Westell, too.

[jahbulon.livejournal.com]

Why exactly? Any particular model?

[valiskeogh.livejournal.com]

there are no modem identifying characteristics given

[ex-prunesnp.livejournal.com]

Sure there are--I suspect the OP is referring to one brand of modem regarding which he handles lots and lots and lots of calls that are essentially, 'wash, rinse, repeat'.

Of course I don't work with modems of any sort, so I can't really participate in this little mental exercise.

[jahbulon.livejournal.com]

Exactly. The real identifying characteristics are in the spaces between the lines.

Notice I didn't ask the customer for any further information other than his initial explanation "I can't get my innanet". Why? Because I don't need any further information, the problem lies with the modem we sold to the poor schmo. Him and thousands of others.

Of course, the next time this happens, he'll just call us again. Though (and here's a clue) there is a reset button on the back near the power cord that you just need to push in three times to reset, then turn it off and on, then reconnect and voila.

[ex-prunesnp.livejournal.com]

Oh, yes, I'm very fond of the native cry: AIN'T GOT NO INTERNET.

[valiskeogh.livejournal.com]

in my experience, 95% of the problems with adsl or cable connections are "wash rince and repeat", nearly all of them can be fixed with turn it off, turn it back on, k it's working now? okay, get off my phone

heheh

[jahbulon.livejournal.com]

there are no modem identifying characteristics given

What you mean is "From the information you have provided I am not able to identify the modem", or, in the context of answering my question "No".

Thanks for playing. I'd offer you a choice of what's behind the box or what's behind the door but the crazed mutant otter behind the door ate the cabbage in the box.

[valiskeogh.livejournal.com]

i've seen the same scenario play out with every dsl and cable connection, regardless of the modem type. if you have one particular type that annoys you, this is more of an "inside joke" than an actual quiz.

but this happens everywhere, and with every brand.

[azmodai.livejournal.com]

do I get to comment on this one?

[jahbulon.livejournal.com]

Hah..no. Stargate boy.

[azmodai.livejournal.com]

Enjoy the customers ;p

[jahbulon.livejournal.com]

By the way, our new modem does the same thing as the one you think I'm describing, just not as often. All they did was tweak the firmware and repackage it. Cheap fuckers.

[valiskeogh.livejournal.com]

as i've said.....

;)

[azraelsdaisy.livejournal.com]

Sounds like a Zyxel or a Broadxent to me. You see, every DSL bridge is pretty much the same in it's lame-osity.

[ozdeadmeat.livejournal.com]

Sounds like any router/modem ive ever used dude. Except for a cisco of course. Out of the 5 years ive worked in IT ive had to replace 1. And that was due to lightening.

[jahbulon.livejournal.com]

That seems to be the consensus. Although there are little things which do point specifically to the modem, if you hadn't used this one in particular you wouldn't pick it.

At least I know that I'm not alone heh.

[sketchydave.livejournal.com]

I'm going to guess Motorola

[geekgrrl-ca.livejournal.com]

Sounds like the efficient networks we used to have when i did dsl support.

we used both alcatel and en and the en were JUNK. made the mistake of buying one (got it cheap) and we pretty much had to reset it every other day.

I haven't kept up with the tech since switching to a different area of support, so i suppose there could be a new bad boy on the block who makes crap on a wire.

[gevauden.livejournal.com]

Without looking at any other comments, I'm guessing it's an Dynalink RTA 100.

[v3nu5.livejournal.com]

Its a dynalink or a netgear. I doubt it would be a billion or a netcomm. Its definitely not a Dlink 504 or an Alcatel.

My guess is its silver, plastic shit that looks like a ufo and performs like human excrement.

Cookie?

[invader-kitty.livejournal.com]

I work with the same modem, as you know, we have our own firmware that cuts down on a lot of issues. However, the powercycle and reset process still happens at the same rate.

[kgasso.livejournal.com]

I'm reminded of my daily trials and tribulations with the Actiontec line of ADSL modems that Qwest rents/sells.