ignorant much

[tomhoffman.livejournal.com]

Today's Acronym ...

RTFM!

Atrocious..

[dmsalem00.livejournal.com]

I thought Netscape offering dial-up internet service was good.

Until I had to call on behalf of one of their customers. Oh no...it's not that their technical support department is outsourced. Their entire bloody IVR CALL ROUTING PROGRAM is outsourced. That's right. Press 1, Press 2, etc, in a thick Indian accent.

Le sigh, I feel a migraine coming on.

And this comes after having to contact Microsoft when they told a customer that I, as a representative of a major OEM computer manufacturer, had to activate his Office 2003 Basic Edition.

Uhm, No. </3 calling and having to escalate on Microsoft's outsourced techbots.

(no subject)

[normie.livejournal.com]

Dear customers,

Please learn the difference between Outlook and Outlook express.

And what's worse, please don't argue with me when I've figured out that you are using one when you're so sure you're using the other. If I tell you to find a menu that would only be in Outlook, and you say it's not there but an option that should only be in Outlook express is, then you're using Outlook express, so STFU and let me help you.

Please.