Atrocious..
Jan. 9th, 2005 10:25 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
dmsalem00.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI thought Netscape offering dial-up internet service was good.
Until I had to call on behalf of one of their customers. Oh no...it's not that their technical support department is outsourced. Their entire bloody IVR CALL ROUTING PROGRAM is outsourced. That's right. Press 1, Press 2, etc, in a thick Indian accent.
Le sigh, I feel a migraine coming on.
And this comes after having to contact Microsoft when they told a customer that I, as a representative of a major OEM computer manufacturer, had to activate his Office 2003 Basic Edition.
Uhm, No. </3 calling and having to escalate on Microsoft's outsourced techbots.
Until I had to call on behalf of one of their customers. Oh no...it's not that their technical support department is outsourced. Their entire bloody IVR CALL ROUTING PROGRAM is outsourced. That's right. Press 1, Press 2, etc, in a thick Indian accent.
Le sigh, I feel a migraine coming on.
And this comes after having to contact Microsoft when they told a customer that I, as a representative of a major OEM computer manufacturer, had to activate his Office 2003 Basic Edition.
Uhm, No. </3 calling and having to escalate on Microsoft's outsourced techbots.
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no subject
Date: 2005-01-10 08:33 am (UTC)I've been wondering lately if in this industry Hindi would be a good language to learn. Make them not understand me, a good taste of their own medicine!