Low pay for help desk?

[naggy.livejournal.com]

There's an interesting job opening out there for the help desk...it supposedly pays:

Salary/Wage: 10.00 - 15.00 USD /year

I think I'll pass.

grarrrrrrrrrrrrrg.

[mellay.livejournal.com]

erg.

today, most of my calls went like this:

Me: "Thank you for calling _____ Business Technical Support, may I have your name please?"
Cust: "OH YOU'RE THERE WHY DID YOU HAVE ME ON HOLD I'VE BEEN WAITING FOR NEARLY THREE HOURS -"
Me: "I apologize about the wait -"
Cust: "What did you want? My computer is messing up and I can't get online and I've been waiting for so long. Now what is going on?"
Me: "of course. Could I have your express service code?"
Cust: "BLAHBLAHBLAH now yadda yadda -"
Me: "Ok, while I'm pulling up your information, I'll let you know that the reason why you had to wait so long is a new virus that exploits a windows weakness came out this past weekend -"
Cust: "Yeah yeah I heard it on the phone but I can't possibly have the virus, cause I run NORTON!"
Me: "Ok, now do you download and install the windows critical updates?"
Cust: "The...uh...the what??!"

and this is the point where i happily tell them that a virus is out of HARDWARE'S scope of support, search for the offending file, and give them web addresses to fix it themselves. boy, do i hate whoever made the sasser worm...because i have to deal with these punks.

i actually welcomed calls that involved actual hardware problems...i didn't want to let my one no POST call of the day go! it was the only IT guy i talked to all day, and was almost in tears by the time his phone disconnected, because i knew, just KNEW that when i got my next call, it'd be the sasser. and it was. sad, sad day.