Conversation with a user of our RF scanners:

[daerlyn.livejournal.com]

Me: "What's your id?" (his gun was frozen, and I needed to kick him off the system)

Starfish: "But I wasn't logged in!"

M: *slow blink* "But you were at the 'open distribution' screen, not the login screen."

S: "But I wasn't logged in!"

M: "Then whose ID is logged in on this scanner?"

S: "No, see, I TRIED to log in, but it doesn't work."

M: "No, see, you're LOGGED IN NOW. This is not the login screen. You need to be logged in to access this function (or any function, for that matter). YOU ARE LOGGED IN."

S: *shrug*

ETA: And after I eventually pried his id out of him, YES he was the one logged in.

For the love of God, Montresor.

I feel the need to bathe now, for fear the willful stupidity is contagious.

Whiskey Tango Foxtrot..

[dmsalem00.livejournal.com]

Customer called in today, had a ____ computer, shipped in 1992.

After 20 minutes of my flunky Robert(see cary, robert doesn't mind) trying to find out the guy's service tag, we gave up, and just tried to help him(we's good people here).

Poor Robert's never used windows 95 before. I had to walk him through a lot of the T/Sing. Guy couldn't connect to the internet, so he called up AOL. They told him he didn't have enough free space on his hard drive.

In the days of 500GB Raid Arrays, this raised a red flag. I had Robert figure out how big of a hard drive he had. (I was listening the whole way on the speakerphone.). He had an 80MB hard drive. I knew this would end badly.

I checked the system requirements for Windows 95. 50-55 megs for a clean install. Ok, I figured, that's not bad. Doesn't leave much room for a paging file, but then, 95 didn't have that big of one. Then I had him ask what verion of AOL he was trying to install.

When I heard him say "America Online Version 9.0" I clutched my chest and fell out of my chair flat on the floor, nearly throwing Robert into a giggling fit on the phone with the guy. After the pain in my chest left, and my breath returned I signalled Robert to wrap up the call. It ended with Robert insinuating to the guy he might as well buy a new system altogether.