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Okay, admittedly I'm living in fantasy land here, but sometimes I just wish there was a compulsory computing test that people had to pass before being allowed to use a PC unaccompanied. There's already a qualification called the 'European Computer Driving Licence', so why not make it that potential PC users have to pass that? It wouldn't make us unnecessary - we'd still be needed to fix genuine computer problems, just ones that weren't the result of stupidity. How so? Because not only users have to pass a test - consisting of various basic but common sense questions, and a practical test too - they could be given penalty points. User caught putting games on the PC? Penalty points. Caught distributing a virus? Penalty points. Rack up enough points, and the user could be banned from using a PC, and being forced to go back to pen and paper. Ah well, I can always dream.