(no subject)

[kalidor.livejournal.com]

One of the other techs at work had to get some warranty work on an IBM computer. Called up the Tech line at IBM and said, "Hi I have a Netvista with XXXXXXXX serial number, and I'd like to get warranty service on it." The lady on the other end looked up the serial number and started asking why he was calling it was under warranty. They spent 10 minutes arguing, he trying to request warranty service, her telling him that it was under warranty and didn't require it ....

Finally she transferred him to another attendant, who got the RMA needed in about 5 seconds. When did we start letting HR hire people like this?

That will be $55 for doing nothing, sir.

[coyoteden.livejournal.com]

I just cleared two machines off my bench that had absolutely nothing wrong with them.

One came in with symptoms of 'No Power.'
I couldn't duplicate the problem, probably 'cause I make sure the power cord is all the way into the socket. Dumbass.

The other one had the classic 'Won't boot, says non-system disk.' We all know where this is going... except there's no disk in the floppy, and it booted up (several times) on my bench. I remember taking this call, and that was the FIRST question I asked before I told them to bring it in. I can't comprehend the lack of clue it would take to a) not notice you had a floppy in, b) not follow instructions or flat out lie to the tech, c) remove it (or have someone remove it for you) and then d) not even try to boot it again.

Ok, I'll admit it, I'm a bad person...

[tjernobyl.livejournal.com]

...Sometimes I give problem customers 'penalty reboots'.