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inahandbasket posting in

techrecovery

dear annoying user...
No, Dell does NOT take 3 weeks to replace a part, we pay them for next day service for a reason.
No, you do NOT need a new machine as a result. It's a simple hardware replacement, and will NOT take 3 weeks, for the tenth time.
-inahandbasket

dear Dell technician...
I'd appreciate you not sending me an e-mail regarding an urgent issue requesting the service tag of the laptop in question, WITH THE SERVICE TAG of said laptop IN THE BODY OF THE EMAIL!
You are the reason that techies as a stereotype are scorned, second-class citizens, and the subjects of ridicule.
-inahandbasket

Current Mood: annoyed
Current Location: work

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From:

inahandbasket

... really?
I put in all our warranty repair tickets through the online chat system or e-mail. Perhaps you need the corporate portal page to access them? We're only a 100 person company but we have an account team and a portal page, makes life a bit easier.

From:

compwizrd.livejournal.com

I'm Canadian, I believe that's one of the reasons.

I have an outstanding offer as of maybe 6 months ago to get 50% off on Dell hardware, up to $40,000.. Haven't found anything worth buying though.. So I never got setup with an account team/etc

All we buy is the Dell 1907/1908FP's, and a few powerconnect gigabit switches, and only when they're on sale.. so we're hardly a valueable customer :)