(no subject)

[inahandbasket]

dear annoying user...
No, Dell does NOT take 3 weeks to replace a part, we pay them for next day service for a reason.
No, you do NOT need a new machine as a result. It's a simple hardware replacement, and will NOT take 3 weeks, for the tenth time.
-inahandbasket

dear Dell technician...
I'd appreciate you not sending me an e-mail regarding an urgent issue requesting the service tag of the laptop in question, WITH THE SERVICE TAG of said laptop IN THE BODY OF THE EMAIL!
You are the reason that techies as a stereotype are scorned, second-class citizens, and the subjects of ridicule.
-inahandbasket

Comments

[compwizrd.livejournal.com]

Yes, I have that.. had to dig through my email to find it, as you can't lookup what was IN an order on their online order status(says to click the order number to bring up details, but the order number isn't clickable)... and I order a lot of monitors and switches from them, so I had to make sure I had the right order.

We replaced a bunch of 22" trinitron CRT's with the 2407's for our CADD guys, they're MUCH happier with the extra screen room and its much easier on the eyes.. They have their monitors set at 0/100, since they work in a room with the lights turned off.

I use a pair of 2007fp's at work, and have them at 50/100 and it's decent enough.

I do wish dell had a method of dealing with deaf people that didn't involve a TTY(which I don't have).. they won't support people through email for warranty support.

[inahandbasket]

... really?
I put in all our warranty repair tickets through the online chat system or e-mail. Perhaps you need the corporate portal page to access them? We're only a 100 person company but we have an account team and a portal page, makes life a bit easier.

[compwizrd.livejournal.com]

I'm Canadian, I believe that's one of the reasons.

I have an outstanding offer as of maybe 6 months ago to get 50% off on Dell hardware, up to $40,000.. Haven't found anything worth buying though.. So I never got setup with an account team/etc

All we buy is the Dell 1907/1908FP's, and a few powerconnect gigabit switches, and only when they're on sale.. so we're hardly a valueable customer :)

[notthebuddha.livejournal.com]

I do wish dell had a method of dealing with deaf people that didn't involve a TTY(which I don't have).. they won't support people through email for warranty support.

dell.com | Contact Us | Technical Support More Details | Chat Online With Technical Support

[compwizrd.livejournal.com]

It's been my experience that dell tech support is completely useless. I'll probably end up having to set aside a couple hours to do my RMA that way though.

[compwizrd.livejournal.com]

Heh, turns out I can't chat online with technical support.. their online technical support thing states:

Home Dispatch Service-
Status of an onsite/depot service call or parts only exchange for a Home Inspiron Portable System


Customer service's online chat is currently broken, so I can't use that.