[identity profile] brutalentropy.livejournal.com posting in [community profile] techrecovery
I work for a small ISP in Lancaster, Ohio. I hate this place more than anything else in the world.

I come in today, and our phones are ringing off the hook because the mail server is down. We can't ping or telnet in to the machine, none of us have a key to the office where all our servers are, and we can't get ahold of the boss either at home, at the other office, or on his cell phone.

We could just call the mail server administrator, but OH WAIT, he fucking quit 3 months ago and they haven't hired anyone to replace him!

/murder

Date: 2006-08-19 01:57 pm (UTC)
From: [identity profile] annamaryse.livejournal.com
Oh man I feel your pain.

Date: 2006-08-19 02:29 pm (UTC)
From: [identity profile] hisamishness.livejournal.com
W/ alcohol or the .38 on my hip?

(I recommend the alcohol - aspirin just doesn't seem to touch the headache a .38+p gives - tastes better too *grins*)

Date: 2006-08-19 05:00 pm (UTC)
From: [identity profile] hiroe.livejournal.com
We're out of cake sauce. Would you like the death?

Date: 2006-08-19 01:59 pm (UTC)
From: [identity profile] hisamishness.livejournal.com
Yeah.... email admin... that's an easy job, right? We can just get the admin assist to do that when she's not busy and save on the salary... Right?

Date: 2006-08-19 02:00 pm (UTC)
From: [identity profile] ghostdandp.livejournal.com
no remote boot huh? Those are nice.

Date: 2006-08-19 02:02 pm (UTC)
From: [identity profile] gilmoure.livejournal.com
When will people realize that the most expensive parts of computers are the people to care for them? Kathryn Hepburn doesn't come cheap!

Date: 2006-08-19 02:19 pm (UTC)
From: [identity profile] fnordx.livejournal.com
"Yes sir, I understand that you're upset. Yes sir, I know that you depend upon your email. Yes sir, I know that your email is more important than my life, and you're losing millions of dollars every minute... No sir, we don't have an estimate on when it will be repaired. No, sir, no one is looking at it? Why not? Because my manager has the only key, and he won't answer his phone. No sir, we've been trying to call him all day. Yes sir, we're all fairly upset here as well. You want his cell number? Sure, but you won't be able to get him on the phone..."

Date: 2006-08-19 03:00 pm (UTC)
jecook: (Default)
From: [personal profile] jecook
I'd recommend the universal door opener - a 20 lb sledge to the knob and the door. :)

change the outgoing message on the phone queue about the mail server, dump all the calls to it, and assign a person to work the door issue, preferaly the biggest, strongest person there. :) Once the door is open, then you can figure out why the mail server has gone netlost, and recover from it.

Date: 2006-08-19 03:03 pm (UTC)
From: [identity profile] kalium.livejournal.com
Or try the resident lockpicker. Any large tech group with a number of hacker-types will have one. The only snag is getting them to admit it.

Date: 2006-08-19 03:23 pm (UTC)
From: [identity profile] hisamishness.livejournal.com
I only pick overhead and drawer locks. (dead easy)

I've considered getting the tol set and practicing with 'real' locks...

Date: 2006-08-19 03:32 pm (UTC)
From: [identity profile] jon787.livejournal.com
Or pull the pins out of the hinges. (assumes the hinges are on your side of the door)

Date: 2006-08-19 03:58 pm (UTC)
From: [identity profile] hiroe.livejournal.com
Failing that, an ordinary box-cutter will go through drywall pretty easily. Just cut yourself a new door.

Date: 2006-08-19 07:34 pm (UTC)
From: [identity profile] compwizrd.livejournal.com
i've seen stuff like that.. high security door, alarms, they even got the chicken wire in the ceiling so you couldn't go through the drop ceiling tiles as easy.. but it was standard drywall on wood for the walls.

Date: 2006-08-19 03:16 pm (UTC)
From: [identity profile] ex-deliveryboy.livejournal.com
accidentally break the phones too

Date: 2006-08-19 03:33 pm (UTC)
From: [identity profile] linguafranca.livejournal.com
Oh God. I totally feel your pain. I left my tech support job in the same general part of the state last year, but I still feel a little sick just reading this. Order yourselves pizza or something on the company's dime. *hugs*

Date: 2006-08-19 03:38 pm (UTC)
From: [identity profile] ex-deliveryboy.livejournal.com
*trip*

*whoops*


Date: 2006-08-19 06:21 pm (UTC)
From: [identity profile] sheryls.livejournal.com
omg. i've been to Lancaster! that's where Avalanche Pizza opened up it's second store. we saw it on the food channel and randomly decided to go there to try the Godzilla.

(although food network was talking about the Athens location)

it was good! congested traffic tho.

also, i second your *stabby* on bosses not replacing needed people. they think it's cheaper if they just spread someone's work amongst the remaining employees. i've been there.

Date: 2006-08-20 01:21 am (UTC)
From: [identity profile] mouser.livejournal.com
I'm really curious how this one turned out...

I've have kicked it in (if possible), but it just occurs to me that a locksmith, building maintenance or the Boss's Boss's boss MIGHT be able to get in (and you've passed the buck very nicely if not!)

Date: 2006-08-20 07:14 am (UTC)
From: [identity profile] 24-hour-techie.livejournal.com
Kick it in.

The maths is simple - you will save the company thousands of dollars in lost business as opposed to $100or so for a new door.

I'd have waited an hour, tops.

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