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techrecoveryI'm calling to put in a call for a trouble ticket.
No shit! This is the help desk. No one calls to tell me they're calling because it's a beautiful day out side and they feel they're one with the universe. Everyone calls with a problem!
And when you do call, don't just sit there after saying "I have a problem" and breathe like a cartoon bull from a Bugs Bunny cartoon. Tell me what your problem is! Are you waiting for me to charge up my magic telepathy beany? Guess what? I save that for Friday nights at the local meat market. That way, when I go in there, I already know all the women there aren't interested in me and I don't have to waste any money buying anyone, other than myself, a drink.
No shit! This is the help desk. No one calls to tell me they're calling because it's a beautiful day out side and they feel they're one with the universe. Everyone calls with a problem!
And when you do call, don't just sit there after saying "I have a problem" and breathe like a cartoon bull from a Bugs Bunny cartoon. Tell me what your problem is! Are you waiting for me to charge up my magic telepathy beany? Guess what? I save that for Friday nights at the local meat market. That way, when I go in there, I already know all the women there aren't interested in me and I don't have to waste any money buying anyone, other than myself, a drink.
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Date: 2006-08-14 08:56 pm (UTC)I hate it when customers call up and just say: "I have an error". So I have to say "...well...what is it?"
I also hate it when they say: "I had a problem with your software and it closed out/crashed on me" and I say "Well what happened when you tried to go back in?" "Uh...I didn't try to go back in...."
I guess without context that doesn't sound as bad - but basically we run software ontop of Java so 9:10 times all you do is close the app, then launch it back up and it's fine and dandy.
I also hate it when people refuse to believe it is *THEIR* machine that could be a problem.