Remembering...

[methedras.livejournal.com]

Just reading back through old entries on here and it made me think of a call I had a while back.

A customer had just bought a new PC with Windows XP.
Calling up to setup his internet connection.

Me : "Ok, so I'll just get you to click on Start, then go to Control Panel for me please."
Cust : "Uh... ok... [long pause] uh... um..."
Me : "... So yeah, if you could just click on Start then Control panel. Have you done that yet?"
Cust : "Uh... um... yeah mate... uh... yeah sorry, I'm not used to this hey, it's all new to me..."

It's all new to him?
What's new?
Reading?
The english language is new and difficult?


In the meantime, we're currently trying to run a call centre where our calls keep dropping out randomly... sometimes 5 secs into the call.

It's been an interesting night.

Comments

[chrispina.livejournal.com]

btw, on my xp machine, it's start -> settings -> control panel.

[methedras.livejournal.com]

He was running in XP Start menu, as opposed to classic.

[invader-kitty.livejournal.com]

[hugs classic mode]

It rocks my world.

[methedras.livejournal.com]

I didn't like the XP start menu at first.


Though I got used to it.

[invader-kitty.livejournal.com]

Stupid XP mode, stupid category view, hate hate hate.

[methedras.livejournal.com]

It should just have classic by default, but no.. Microsoft have to bombard us with their 'new innovative advances' in their OS.



Though I guess it isn't that bad getting them to switch to classic.

[invader-kitty.livejournal.com]

I hate the fuken teletubbies desktop.

Just as macs are for old people, xp is for toddlers.

[avantlegion.livejournal.com]

>> In the meantime, we're currently trying to run a call centre where our calls keep dropping out randomly... sometimes 5 secs into the call.

That's part of the new TSS (Tech Support Sanity) Initiative.

Through voice analysis, it is able to measure and predict the overall levels of stupidity in both the caller and the problem about to be asked.

When said levels exceed safe boundaries, the call is terminated.

Consider it a hardware safety mechanism for tech support staff.

[akage.livejournal.com]

If only such a glorious device existed...

...although if it did, I'd be out of a job, because no one would ever get through.

[daerlyn.livejournal.com]

I'm on vacation (Thank Og!), but IMing my super at work and apparently we're suffering coast to coast auth at the moment. I'd feel your pain, if'n I was at work.